Coordinator Groups Reservations - Fort Leonard Wood, Missouri

Military Spouse Corporate Career Network•Fort Leonard Wood, MO

2d•Onsite

About The Position

The Coordinator Groups Reservations coordinates reservations, room blocks, and contracts for large groups and assists with on-site meetings as needed. The role maintains group blocks, rooming lists, and reservations in the system, and prepares for group arrivals by organizing group history, billing information, deposits, filing, VIP information, and correspondence. The coordinator interacts with booking contacts and works with other departments to meet group needs specified in contracts. The position is on-site at MA - Foster Lodge in Fort Leonard Wood, Missouri, with a hiring rate of $17.75 per hour. The organization offers eligible employees paid time off, medical, dental, and vision insurance, a 401(k), and other benefits.

Requirements

High school diploma or equivalent, plus one year of experience as a reservationist, front desk agent, or in a relevant field; alternatively, an equivalent combination of education and experience.
Fluent English.
Ability to speak and listen, usually while sitting.
Ability to use a keyboard to enter reservation information.
Communication skills for frequent interaction with clients, guests, and employees.
Reading and writing abilities for reviewing and processing guest reservations or daily reports.
Basic mathematical abilities.
Computer skills.
May be required to work nights, weekends, and/or holidays.

Nice To Haves

Knowledge of other languages is preferred.

Responsibilities

Prepare for each group’s arrival, including group history, billing information, deposits, filing, VIP information, and correspondence; interact with booking contacts as needed.
Correctly record group rooms and revenue in the property management system.
Process group reservation requests, changes, and cancellations received through phone, fax, email, mail, internal channels, and travel planners or corporations.
Enter or modify group blocks in the system to ensure inventory, stay dates, cancellation policies, deposit requirements, and booking procedures are accurately reflected.
Maintain accurate group filing and ensure each group block is traced.
Create and update group block notes with relevant information about group reservations, and coordinate with other departments regarding group information and contracted needs.
Provide and maintain group reports and records during stays and after departure, and follow up on group inquiries.
Stay informed about current rates, rate changes, promotions, facilities, services, and hours of operation.
Attend pre-meeting planning meetings or conferences as needed or requested.
Respond to guest concerns or complaints and communicate outstanding requests or issues to management for monitoring or follow-up.
Promote teamwork and quality service through daily communication and coordination with other departments.
Perform other assigned duties, such as running daily cancellation, booking, or arrival reports.