Hotel Manager - Fort Leonard Wood, Missouri
About The Position
The Hotel Manager oversees day-to-day hotel operations and staff assignments, supports the General Manager in setting and communicating departmental strategies and goals, and enforces policies and procedures. The role is second in command at a regional hotel and serves primarily as General Manager when the General Manager is absent. The manager supports development and monitoring of financial and operational plans and directs hotel functions including front office, revenue, reservations, food and beverage, housekeeping, maintenance, security, and sales. The role helps ensure guest service, financial performance, quality and brand standards, safety, asset protection, and maintenance requirements are met. The Hotel Manager also supports staffing and human-resources activities, training and development, employee relations, accounting and purchasing controls, and owner relationships where applicable. The role interacts with guests, owners or principals, vendors, regulatory agencies, and other external contacts, and performs other duties as assigned.
Requirements
- Bachelor’s degree in Hotel Administration, Business Administration, or equivalent, plus four to six years of general management experience in a high-level operations role or some prior general management experience; an equivalent combination of education and experience may qualify.
- Must speak fluent English.
Nice To Haves
- Knowledge of other languages is preferred.
Responsibilities
- Oversee day-to-day hotel operations and staff assignments; assist the General Manager with developing and communicating departmental strategies and goals.
- Communicate and enforce policies and procedures.
- Recommend or initiate salary, disciplinary, and other staffing or human-resources actions in accordance with company rules and policies, and alert the General Manager to potentially serious issues.
- Ensure staff are properly trained and have the tools and equipment needed to perform their jobs.
- Assist the General Manager with developing, implementing, and monitoring financial and operational plans.
- Direct front-office, revenue, and reservation functions to support guest service, protect monies, credit-card transactions, and guest information, and achieve established goals.
- Oversee food and beverage operations to maintain operating and quality standards and achieve profit and revenue goals.
- Oversee housekeeping and maintenance to ensure quality and brand standards for appearance, cleanliness, maintenance, and repair; maintain preventative maintenance programs to protect hotel assets.
- Oversee security to provide a safe and secure environment for guests, employees, and hotel assets.
- Oversee sales functions and ensure goals support the hotel's financial objectives.
- Maintain a proactive human-resources function covering employee relations, training and development, wage and benefit administration, and compliance with policies and labor regulations.
- Ensure accounting and purchasing controls and procedures are implemented and maintained.
- Develop and maintain positive owner relationships where applicable, providing ongoing information and status reports.
- Recommend capital improvements to enhance company assets and brand loyalty.
- Interact with guests to ensure their satisfaction; communicate with owners or principals about operational updates and current issues; work with vendors to resolve performance issues; and engage with regulatory agencies on safety and compliance matters.
- Perform other duties as assigned.
- Serve as the General Manager in the General Manager's absence.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
