Wood Department Manager

Floor & Decor • Cincinnati, OH

8d

About The Position

The Wood Department Manager is responsible for achieving sales budgets and providing every customer with an exceptional shopping experience while following company guidelines for sales, customer service, and staff training and development. The manager supports merchandising, store presentation, safety, loss prevention, inventory and pricing accuracy, and consistent brand and operating standards. The role also supervises and develops associates, supports store-level human resources and loss prevention needs, and assists the Chief Executive Merchant with store operations.

Requirements

• Three to five years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and work as a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to use hands and fingers to handle or feel; frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

• Drive, teach, and follow the P’s of retail, including People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services.
• Engage customers, provide a quality shopping experience, and ensure associates deliver quality customer service.
• Merchandise strategically in accordance with company guidelines and maintain store presentation standards.
• Protect customers and employees by following safety, security, loss prevention, and risk management procedures.
• Support and model a friendly, helpful, knowledgeable, and responsive customer-service environment in collaboration with the Chief Executive Merchant.
• Work as KCM or Manager on Duty as required.
• Conduct weekly competitive shops and communicate pricing or inventory issues to the senior team.
• Analyze business reports, including P&L, CPR, BAT, STPOA, and STPRC, to support merchandising, in-stock, and pricing performance.
• Use computer and point-of-sale systems to maintain inventory accuracy, cycle counts, and profit-and-loss management, including shipping and receiving inventory.
• Ensure brand and operating standards meet or exceed expectations.
• Interface with corporate headquarters employees.
• Ensure maximum associate scheduling coverage during peak traffic periods.
• Review associate performance; train, develop, supervise, and assign workloads to store associates as appropriate.
• Monitor associate retention and career development and communicate improvement efforts to the Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor, maintain, and follow company policies, expectations, and systems.
• Perform additional managerial duties as necessary.
• Assist the Chief Executive Merchant with store-level human resources or loss prevention issues as necessary.
• Be available to open and/or close the store effectively.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed