Wood Department Manager

Floor & Decor • Clackamas, OR

6d

About The Position

The Wood Department Manager is responsible for achieving sales budgets and delivering an exceptional shopping experience in accordance with company guidelines for sales, customer service, and staff training and development. The manager supports the Chief Executive Merchant and helps maintain customer service, merchandising, safety, inventory, brand, and operating standards. The role includes customer-facing work, administrative and analytical responsibilities, associate supervision, and store operations duties. The employee may be required to open or close the store and work as KCM or Manager on Duty.

The position is performed in a warehouse environment, where employees are frequently exposed to moving vehicles. Noise levels are typically quiet to moderate. Physical work includes lifting, carrying, pushing, pulling, or otherwise moving objects using varying levels of force, as well as frequent standing, walking, reaching, climbing or balancing, and bending, kneeling, crouching, or crawling.

The employer states that essential duties and requirements may be modified to reasonably accommodate individuals with disabilities and that job duties may change with business needs.

Requirements

• Three to five years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to use hands and fingers to handle or feel; frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

• Drive, teach, and adhere to the P’s of retail, including People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services.
• Engage customers, provide a quality shopping experience, and ensure store associates provide quality customer service.
• Merchandise strategically using company guidelines and ensure store presentation standards are achieved and maintained.
• Promote the safety and security of customers and employees by following loss prevention and risk management guidelines and procedures.
• Assist the Chief Executive Merchant in modeling and supporting a friendly, helpful, knowledgeable, and quick customer service environment for customers and co-workers.
• Work as KCM or Manager on Duty as required.
• Conduct weekly competitive shops and communicate pricing or inventory issues to the senior team.
• Analyze and act on business reports to support merchandising, in-stock, and pricing goals, including P&L statements, CPR, BAT, STPOA, and STPRC reports.
• Use computer and point-of-sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving inventory.
• Ensure brand and operating standards meet or exceed expectations.
• Interface with corporate headquarters employees.
• Ensure maximum scheduling coverage during peak traffic periods.
• Review and assess associate performance in a timely manner.
• Train, develop, supervise, and assign workloads to store associates as appropriate.
• Monitor associate retention and career development, and communicate improvement efforts to the Chief Executive Merchant.
• Address and document unsatisfactory associate performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business planning processes.
• Monitor, maintain, and follow company policies, expectations, and systems.
• Perform additional managerial duties as necessary.
• Assist the Chief Executive Merchant with store-level human resources or loss prevention issues as necessary.
• Be available to open and/or close the store effectively.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed