Wood Department Manager

Floor & Decor • Cincinnati, OH

6d

About The Position

The Wood Department Manager is responsible for achieving sales budgets and providing each customer with an exceptional shopping experience in accordance with company guidelines for sales, customer service, merchandising, and associate training and development. The manager supports the Chief Executive Merchant, helps maintain store presentation and operating standards, and oversees department performance, inventory, pricing, and staffing. The role may also serve as Key Carrier Manager or Manager on Duty, open or close the store, and perform other managerial duties as needed.

The position involves working in a warehouse environment where moving vehicles may be present. The noise level is typically quiet to moderate. Physical work includes exerting force to lift, carry, push, pull, or otherwise move objects, as well as frequent standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

• Three to five years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and work as a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to move objects.
• Ability to frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl; frequent use of hands and fingers to handle or feel.

Responsibilities

• Achieve sales budgets and provide customers with an exceptional shopping experience.
• Teach and adhere to the company’s retail principles, including People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services.
• Engage customers and ensure store associates provide quality customer service.
• Merchandise strategically and maintain store presentation standards using company guidelines.
• Follow loss prevention and risk management procedures to support customer and employee safety and security.
• Support the Chief Executive Merchant in fostering a friendly, helpful, knowledgeable, and responsive customer service environment.
• Work as Key Carrier Manager or Manager on Duty as required.
• Conduct weekly competitive shops and communicate pricing or inventory issues to the senior team.
• Analyze business reports, including P&L statements, Category Performance Reports, Business Analysis Tool Reports, Store Purchase Order Analysis Reports, and Store Price Change Reports.
• Use computer and point-of-sale systems to maintain inventory accuracy, cycle counts, and profit and loss management, including inventory shipping and receiving.
• Ensure brand and operating standards meet or exceed expectations.
• Interface with corporate headquarters employees.
• Ensure maximum scheduling coverage during peak traffic periods.
• Review associate performance and train, develop, supervise, and assign workloads to store associates as appropriate.
• Monitor associate retention and career development, and communicate improvement efforts to the Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business planning processes.
• Monitor and follow company policies and support company expectations and systems.
• Assist the Chief Executive Merchant with store-level human resources or loss prevention issues as necessary.
• Be available to open and/or close the store effectively.
• Perform additional managerial duties as necessary.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed