Wood Department Manager

Floor & Decor • Florence, KY

2d

About The Position

The Wood Department Manager is responsible for achieving sales budgets and providing every customer with an exceptional shopping experience in accordance with company guidelines for sales, customer service, merchandising, and staff training and development. The role supports the Chief Executive Merchant in maintaining a friendly, helpful, knowledgeable, and efficient service environment, and may serve as Key Carrier Manager (KCM) or Manager on Duty as required.

The manager oversees department merchandising, presentation, inventory, pricing, and business performance; analyzes reports and communicates pricing or inventory concerns to senior team members. They recruit, train, supervise, schedule, evaluate, and develop associates while ensuring compliance with company policies and operating processes. The role also supports store-level human resources and loss-prevention matters and is available to open or close the store.

Work is frequently performed in a warehouse environment with moving vehicles and typically quiet-to-moderate noise. Physical requirements include lifting, carrying, pushing, pulling, or otherwise moving objects using the exertion levels described below, as well as frequent standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling. The job description states that duties and requirements may be modified to reasonably accommodate individuals with disabilities and that the description may change with business needs.

Requirements

• Three to five years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer-service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to frequently stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl; frequent use of hands and fingers to handle or feel.

Responsibilities

• Achieve sales budgets and deliver an exceptional customer shopping experience in accordance with company guidelines.
• Teach and follow the P’s of retail, including People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services.
• Engage customers and ensure store associates provide quality customer service.
• Merchandise strategically according to company guidelines and maintain store presentation standards.
• Follow safety, security, loss-prevention, and risk-management procedures for customers and employees.
• Support the Chief Executive Merchant in modeling and enhancing a seamless customer-service focus.
• Work as KCM or Manager on Duty as required.
• Conduct weekly competitive shops and communicate pricing or inventory issues to the senior team.
• Analyze business reports, including P&L, CPR, BAT, STPOA, and STPRC, to support merchandising, in-stock, and pricing performance.
• Use computer and point-of-sale systems to maintain inventory accuracy, cycle counts, profit and loss management, and inventory shipping and receiving.
• Ensure brand and operating standards meet or exceed expectations.
• Interface with corporate headquarters employees.
• Ensure maximum scheduling coverage during peak traffic periods.
• Review and assess associate performance in a timely manner.
• Train, develop, supervise, and assign workloads to store associates as appropriate.
• Monitor associate retention and career development, and communicate improvement efforts to the Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations through discipline and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor and follow company policies while supporting company expectations and systems.
• Perform additional managerial duties as necessary.
• Assist the Chief Executive Merchant with store-level human resources or loss-prevention issues as necessary.
• Be available to open and/or close the store effectively.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed