Hotel Manager - Fort Leonard Wood, Missouri

Military Spouse Corporate Career Network•Fort Leonard Wood, MO

2d•$72,880 - $91,100•Onsite

About The Position

The Hotel Manager oversees the day-to-day operations and assignments of hotel staff and assists the General Manager with developing and communicating departmental strategies and goals. The role communicates and enforces policies and procedures, supports staffing and human resources decisions, ensures employees are properly trained and equipped, and assists with financial and operational planning. The Hotel Manager provides direction and oversight across front office, revenue, reservations, food and beverage, housekeeping, maintenance, security, sales, human resources, accounting, and purchasing. The position works to maintain guest service, operational and quality standards, financial goals, regulatory compliance, and the hotel’s physical assets. It also supports positive owner relationships, recommends capital improvements, and interacts with guests, owners or principals, vendors, regulatory agencies, and other external contacts. This role is second in command at a regional hotel and primarily serves as General Manager when the General Manager is absent. The position is on-site at MA - Foster Lodge in Fort Leonard Wood, Missouri. Hiring salary is USD 72,880.00–91,100.00 yearly.

Requirements

Bachelor’s degree in Hotel Administration, Business Administration, or equivalent, plus four to six years of general management experience in a high-level operations role, or some prior general management experience; an equivalent combination of education and experience is acceptable.
Fluent English.
The required type and level of experience may vary slightly based on the size and complexity of the operation.

Nice To Haves

Other languages are preferred.

Responsibilities

Oversee day-to-day hotel operations and staff assignments; assist the General Manager with developing and communicating departmental strategies and goals.
Communicate and enforce company policies and procedures.
Recommend or initiate salary, disciplinary, and other staffing or human resources actions in accordance with company rules and policies; alert the General Manager to potentially serious issues.
Ensure staff are properly trained and have the tools and equipment needed to perform their jobs.
Assist the General Manager in developing, implementing, and monitoring financial and operational plans that support company objectives.
Oversee front office, revenue, and reservation functions to support superior guest service, secure handling of money, credit card transactions and guest information, and achievement of goals.
Oversee food and beverage departments to maintain operating and quality standards and achieve profit and revenue goals.
Oversee housekeeping and maintenance to ensure compliance with quality and brand standards for appearance, cleanliness, maintenance, and repair; ensure preventative maintenance programs protect hotel assets.
Oversee security to provide a safe and secure environment for guests, employees, and hotel assets.
Oversee sales functions to establish and achieve goals aligned with the hotel’s financial objectives.
Maintain a proactive human resources function covering employee relations, training and development, wage and benefit administration, and compliance with policies, procedures, and labor regulations.
Ensure accounting and purchasing controls and procedures are implemented and maintained.
Develop and foster positive owner relationships where applicable and provide ongoing information and status reports.
Recommend capital improvements to enhance company assets and brand loyalty.
Interact with guests, owners or principals, vendors, regulatory agencies, and other contacts to address satisfaction, operational updates, vendor performance, safety, compliance, and related matters.
Perform other duties as assigned.
Serve primarily as General Manager in the General Manager’s absence.