Coordinator Groups Reservations - Army (199222)

IHG•Fort Leonard Wood, MO

About The Position

Coordinate reservations, room blocks, and contracts for large groups, and assist with on-site meetings as needed. Maintain group blocks, rooming lists, and reservations in the system. Prepare group arrival information, including group history, billing details, deposits, filing, VIP information, and correspondence; interact with booking contacts as needed. Process group reservation requests, changes, and cancellations, and ensure group blocks accurately reflect inventory, stay dates, cancellation policies, deposit requirements, and booking procedures. Coordinate group reservation information and needs with other departments, maintain group records and reports, follow up on inquiries, and respond to guest concerns. The role is based in the Reservations & Sales Office and may require work on nights, weekends, and/or holidays. The hourly pay rate is $17.75. Eligible employees are offered a benefits package including paid time off, medical, dental, and vision insurance, 401(k), and other benefits.

Requirements

High school diploma or equivalent.
One year of experience as a reservationist, front desk agent, or in a relevant field, or an equivalent combination of education and experience.
Fluent English.
Ability to speak and listen, usually while sitting.
Ability to use a keyboard to enter reservation information.
Communication skills for interacting with clients, guests, and employees.
Reading and writing abilities for reviewing and processing guest reservations or daily reports.
Basic mathematical abilities.
Computer skills.
May be required to work nights, weekends, and/or holidays.

Nice To Haves

Knowledge of other languages is preferred.

Responsibilities

Prepare for group arrivals by assembling group history, billing information, deposits, filing, VIP information, correspondence, and other relevant details; interact with booking contacts as needed.
Accurately record group rooms and revenue in the property management system.
Process group reservation requests, changes, and cancellations received through phone, fax, email, mail, internal channels, and travel planners or corporations.
Enter and modify group blocks in the system to accurately reflect inventory, stay dates, cancellation policies, deposit requirements, and booking procedures.
Maintain an accurate filing system for groups and ensure each group block is traced.
Create and update group block notes with relevant information and coordinate with other departments on group reservation information and contractual needs.
Provide and maintain group reports and records during stays and after departure, and follow up on group inquiries.
Keep current on rates, rate changes, promotions, facilities, services, and hours of operation.
Attend pre-meeting planning meetings or conferences as needed or requested.
Respond to guest concerns or complaints and communicate outstanding requests or issues to management for monitoring or follow-up.
Promote teamwork and quality service through daily communication and coordination with other departments.
Perform other assigned duties, such as running cancellation, booking, or arrivals reports.