Coordinator, Global Digital Operations

Kobalt Music•New York, NY

16h•$23 - $25•Hybrid

About The Position

The Coordinator, Global Digital Operations will drive optimization and claiming across a diverse range of User-Generated Content (UGC) partnerships (including YouTube, Meta, and TikTok) while acting as the organizational backbone of the Global Digital Operations team. Beyond tracking key deliverables and managing workflows throughout the partnership lifecycle, you will proactively design and implement better systems to maximize our operational efficiency.

Requirements

Relevant work experience in digital music operations at a publisher, rights society, record label, distributor, or digital platform.
Solid understanding of the music publishing industry, a love of music, and a strong desire to work at a progressive publisher representing some of the greatest talent in the world.
Highly organized, detail-oriented, and possess a systems-thinking mindset—always looking for ways to build better processes and keep the team running smoothly across multiple complex projects.
In-depth understanding of the digital music landscape, including trends, key players, and market dynamics.
Knowledge of the leading content management systems (YouTube CMS, Meta Rights Manager, and TikTok Media Match).
Excellent verbal and written communication skills for collaborating with internal teams and external partners.
Ability to work across a multifunctional team successfully with experience navigating complex problems while partnering with all levels of the organization.
Strong analytical capabilities with the ability to interpret complex data and identify trends.
SQL query experience.
Forward-thinking and AI-native, with hands-on experience using Large Language Models (LLMs) and a proactive approach to utilizing AI tools to streamline workflows.

Responsibilities

Coordinate digital rights operations, including managing asset claims within various rights management systems, executing takedown requests across digital platforms, and acting as a primary point-of-contact with external rights management vendors.
Act as a systems-builder for the team, actively identifying ways to improve how we work by designing, implementing, and managing better operational workflows, maintaining highly organized records, and building a clear internal knowledge base.
Navigate partner platforms as well as internal tools to identify revenue gaps, at-risk assets, and optimization opportunities.
Handle pre- and post-deal administrative requests, providing dedicated organizational support to the Global Digital Business team and supporting the ongoing administration of digital partnerships.
Assist on projects related to the resolution of conflicts, claim disputes, and internal/external Data Quality Initiatives (DQI).
Proactively identify and resolve ownership overlaps and disputes with other publishers and rights societies.
Provide support for the team's data projects by collecting and organizing key metrics.
Collaborate closely with the senior digital team by gathering insights, helping to create deal models, and providing strategic recommendations.