Senior Manager, Global Identity and Access Management Operations Lead, Global Digital

KPMG•Toronto, ON

2h•Hybrid

About The Position

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference. The core services provided by Global Digital are more crucial than ever to our future, as we enable KPMG’s digital transformation, provide trusted technology services, ensure security across the network and accelerate our Collective Strategy. We are organized under five new ‘domains’: Technology Portfolio Delivery, Global Enterprise Technology, Technology Strategy & Blueprint, Global Information Security Group and Business Operations. Global Identity and Access Management Operations is a globally distributed team of senior identity and access management engineers responsible for the 24x7 operational support, stability, and continuous improvement of KPMG’s enterprise IAM platforms. The team provides Tier 3 operational support to KPMG Member Firms and Global Functions, ensuring secure, resilient, and scalable identity services across the organization.

Requirements

12+ years of experience supporting and operating Microsoft identity services in a large‑scale enterprise environment, including Active Directory, Entra ID (Azure AD), ADFS, Microsoft PKI, AD-integrated DNS, and hybrid identity solutions
Bachelor’s degree from an accredited college or university or 12 years of equivalent work experience
Deep expertise in Identity and Access Management (IAM), including authentication, authorization, federation, lifecycle management, PAM, and RBAC
Demonstrated experience leading large‑scale, business critical IAM platforms with defined service ownership, operational readiness, and ongoing optimization responsibilities
Experience establishing and maturing operational governance frameworks, including RACI models, operational acceptance criteria, risk ownership, and service health reporting
Strong financial and vendor‑management acumen, including experience with budget forecasting, contract oversight, and SLA performance management
Comfortable operating at both strategic and hands‑on levels, translating executive direction into actionable operational plans and measurable outcomes

Responsibilities

Lead global IAM service operations, ensuring the stability, availability, and performance of identity platforms through effective incident, problem, and escalation management in a 24x7 environment
Provide people and operational leadership for the IAM Operations team by setting priorities, defining KPIs, and continuously improving processes, skills, and service outcomes aligned to Global IAM strategy
Build and sustain team capability through coaching, knowledge sharing, succession planning, and skills development to support resilient, follow‑the‑sun IAM operations
Own IAM operational governance, ensuring compliance with security, risk, and audit requirements, supporting control testing, producing audit evidence, and driving remediation of findings
Act as a senior escalation and decision authority for high‑severity IAM incidents, balancing technical risk, service continuity, and business impact in coordination with global stakeholders
Partner with engineering, Global Digital teams, and Member Firms to transition new IAM capabilities into steady‑state operations, ensuring operational readiness, clear ownership, and sustainable support models