Global Facilities Operations Center Communications Coordinator

IDEXX•Westbrook, ME

12d•Onsite

About The Position

As a Global Facilities Operations Center Communications Coordinator (3rd Shift), you will be an active team member within the Global Facilities Operations Center (GFOC), driving critical information throughout our organization. Our GFOC Communications Coordinators work at the crossroads of the daily information flow into and out of the IDEXX World Campus, analyzing, mining, and connecting the dots between events and trends that affect business continuity. The ability to gather information, identify trends, and transform data into clear, effective communication for the right audiences is a key part of this role.

Requirements

A passion for gathering, analyzing, and transforming information into actionable intelligence, then communicating that information clearly and effectively.
An analytical mindset and the ability to turn spreadsheets and data into trends and solutions.
Strong written and verbal communication skills.
Excellent organizational skills, time management, and the ability to multitask.
Team-oriented, proactive, and focused on maintaining a positive, solutions-driven attitude.
Excellent customer service skills.
Strong computer skills, including Microsoft Office.
Ability to quickly learn and master new software platforms and applications.
A minimum of an Associate’s degree is required.
Prior customer service, internship, leadership, or other relevant experience.
Leadership experience or leadership potential is highly valued.

Responsibilities

Monitor inputs from all IDEXX facilities, both domestic and international, and recognize potential business disruption concerns.
Draft and disseminate critical information regarding advisory or emergent situations through the most effective communication methods.
Develop and maintain current Global Facilities Operations databases and files that support projects, process improvement, and planning efforts.
Own and maintain the running log of relevant activities across the global IDEXX portfolio for our 24/7 Global Facilities Operations Center.
Write professional incident reports in a timely manner to support ongoing response efforts and future review.
Operate and serve as a subject matter expert for various software applications, including access control, surveillance, mass notification, and duty of care programs.
Partner with IDEXX Security, Human Resources, and leadership teams on sensitive personnel-related investigations and security concerns.
Conduct audits and tests of key IDEXX operational functions in partnership with the Facilities Team.
Provide excellent customer service as the front-line point of contact for internal and external IDEXX customers.
Notify facilities and maintenance teams of pertinent issues and assist in coordinating solutions as appropriate.
Monitor phones, radios, surveillance cameras, alarms, emergency management systems, building automation systems, and weather-related software, issuing general and emergency notifications as needed.
Ensure compliance with IDEXX policies and applicable federal, state, and local regulations.
Respond to operational issues at the direction of the Global Facilities Operations Center Supervisor and perform related duties as required.