Coordinator, Front Desk

Cano Health•Miami, FL

17d•Onsite

About The Position

The Front Desk Coordinator is the first point of contact for patients, visitors, and callers at a Cano Health clinic. The role provides customer service and performs administrative, clerical, and data-entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator helps maintain smooth front-desk operations and supports the clinical team in delivering patient-centered care. Responsibilities include creating patient profiles in the EMR, onboarding patients, managing appointments and visit status, verifying and updating patient information, processing documents, monitoring communications, and handling insurance and financial transactions. The role also makes follow-up and care-initiative calls, assists with referral and transportation coordination, and helps maintain organized, welcoming patient-facing areas. The position may require travel to clinical sites as needed.

Requirements

High school diploma or equivalent.
At least one year of experience in a healthcare or medical office setting.
Strong communication and customer service skills.
Detail-oriented approach and commitment to data accuracy.
Ability to multitask in a fast-paced clinical environment.
Technical proficiency with required systems and software tools.
Training in gait support, proper lifting techniques, and ADA compliance.
Ability to perform essential functions such as typing, standing, sitting, stooping, and occasionally climbing.
Ability to lift up to 50 pounds.

Nice To Haves

Knowledge of medical insurance, Medicaid/Medicare, and EMR systems.
BLS certification and ability to respond to medical emergencies.
Superuser-level familiarity with an EMR system such as eCW.
Familiarity with Microsoft Office applications, including Power BI, Excel, Word, Teams, and PowerPoint.
Familiarity with RingCentral, TripMaster, Oracle Expenses, health plan and specialist portals, diagnostic center portals, Workday, Availity and other insurance/eligibility portals, alarm and security monitoring systems, and Cano.Net.
Bilingual English and Spanish.

Responsibilities

Create new patient profiles in the EMR, conduct welcome calls, schedule initial appointments, and mail welcome packages.
Obtain annual consents and patient signatures, and encourage and assist patients with Patient Portal enrollment.
Coordinate translation services as needed.
Greet patients and visitors and provide a welcoming, professional experience.
Address patient concerns or complaints and escalate issues appropriately.
Schedule appointments, follow scheduling workflows and guidelines, and obtain Health Center Manager approval for exceptions such as double-booking.
Make appointment confirmation calls, schedule transportation, and reschedule no-shows within 24 hours.
Update visit status types promptly in the EMR and support scheduling for special events.
Verify patient demographics at check-in and accurately enter demographic, insurance, and Patient Hub information.
Scan and file documents and ID photos, eFile documents within 48 hours of receipt, monitor the fax inbox, and clear Jellybean inboxes daily.
Document insurance verification results in the EMR.
Collect co-payments and coinsurance according to policy and run and reconcile end-of-day financial reports.
Make outbound calls to support care initiatives and contact patients within 3–7 days after discharge to confirm TOC appointments.
Confirm follow-up appointments and coordinate referrals at check-out.
Answer and route calls, take and document messages, assist callers, and respond to inquiries in person, by phone, and by email.
Support center-level operations, patient experience, and communications.
Keep the front desk, lobby, and patient-facing areas clean, organized, and stocked; monitor and request office supplies.
Perform other duties assigned by management or a supervisor.

Benefits

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Short-term disability
Long-term disability
Life insurance
Performance bonus eligibility based on company financial targets and position-related metrics