Coordinator, Front Desk

Cano Health•Plantation, FL

About The Position

The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. The role provides exceptional customer service while handling administrative, clerical, and data-entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator helps ensure smooth front-desk operations and supports the clinical team in delivering high-quality, patient-centered care. The position supports clinic operations, patient and client experience, and communication at the center level. It works under usual office conditions and involves extended computer and phone use. Travel to clinical sites may be required as needed, with expected travel of 0–25%.

Requirements

High school diploma or equivalent.
At least one year of experience in a healthcare or medical office setting.
Strong communication and customer service skills.
Detail-oriented, with a commitment to data accuracy.
Ability to multitask in a fast-paced clinical environment.
Technical proficiency with required systems and software tools.
Training in gait support, proper lifting techniques, and ADA compliance.
Ability to perform essential functions including typing, standing, sitting, stooping, and occasionally climbing.
Ability to lift up to 50 pounds.

Nice To Haves

Knowledge of medical insurance, Medicaid/Medicare, and EMR systems.
BLS certification and ability to respond to medical emergencies.
Bilingual in English and Spanish.

Responsibilities

Create new patient profiles in the EMR, conduct welcome calls, schedule initial appointments, mail welcome packages, obtain annual consents and signatures, and assist with Patient Portal enrollment.
Coordinate translation services as needed.
Greet patients and visitors and provide a welcoming, professional experience.
Address patient concerns or complaints and escalate issues appropriately.
Schedule appointments, follow scheduling workflows and guidelines, obtain approval for scheduling exceptions, and support same-day visit protocols.
Assist with appointment confirmation calls and transportation scheduling; reschedule no-shows within 24 hours.
Update visit status types in the EMR promptly and support scheduling for special events.
Verify patient demographics at check-in and accurately enter demographic, insurance, and Patient Hub information.
Scan and file documents and ID photos, eFile documents within 48 hours, monitor the fax inbox, and clear Jellybean inboxes daily.
Document insurance verification results in the EMR.
Collect copayments and coinsurance according to policy, and run and reconcile end-of-day financial reports.
Make outbound calls supporting care initiatives such as AWVs and HEDIS screenings.
Follow up with patients within 3–7 days after discharge to confirm TOC appointments.
Confirm follow-up appointments and ensure referral coordination at checkout.
Answer and route incoming calls, take and document messages, assist callers, and disposition calls appropriately.
Respond professionally and accurately to inquiries in person, by phone, and by email.
Keep the front desk, lobby, and patient-facing areas clean, organized, and stocked; monitor and request office supplies as needed.
Perform other duties assigned by management or a supervisor.

Benefits

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Short-term disability
Long-term disability
Life insurance
Performance bonus eligibility based on company financial targets and position-related metrics