Coordinator, Front Desk

Cano Health • Plantation, FL

4d

About The Position

The Front Desk Coordinator is the first point of contact for patients, visitors, and callers at the clinic. The role provides exceptional customer service and performs administrative, clerical, and data-entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator helps ensure smooth front-desk operations and supports the clinical team in delivering patient-centered care.

Responsibilities include creating and updating patient records in the EMR; welcoming and onboarding new patients; managing appointments and visit workflows; verifying demographic and insurance information; processing documents; handling payments and financial reports; making follow-up and care-initiative calls; and answering and routing phone inquiries. The Coordinator also helps maintain clean, organized patient-facing areas and supports center-level operations and communication.

The position works under usual office conditions and requires computer and telephone use for extended periods. It requires the ability to stand, sit, walk, stoop, occasionally climb, and lift up to 50 pounds. Travel to clinical sites may be required, with expected travel of 0–25%.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a healthcare or medical office setting.
• Strong communication and customer service skills.
• Detail-oriented, with a commitment to data accuracy.
• Ability to multitask in a fast-paced clinical environment.
• Technical proficiency with required systems and software tools.
• Ability to perform essential functions including typing, standing, sitting, stooping, and occasional climbing; ability to lift up to 50 pounds.
• Ability to work at a computer and use a phone for extended periods.
• Ability to travel to clinical sites as needed; expected travel is 0–25%.

Nice To Haves

• Knowledge of medical insurance, Medicaid/Medicare, and EMR systems.
• BLS certification and ability to respond to medical emergencies.
• Training in gait support, proper lifting techniques, and ADA compliance.
• Proficiency with Microsoft Office Suite, including Power BI, Excel, Word, Teams, and PowerPoint.
• Superuser-level proficiency with an electronic medical records system such as eCW.
• Experience with RingCentral, TripMaster, Oracle Expenses, health plan and specialist portals, diagnostic center portals, Workday, Availity and other insurance/eligibility portals, alarm and security monitoring systems, and Cano.Net ticketing system.
• Bilingual English and Spanish.

Responsibilities

• Create new patient profiles in the EMR, conduct welcome calls, schedule initial appointments, mail welcome packages, obtain annual consents and signatures, and assist with Patient Portal enrollment.
• Coordinate translation services as needed.
• Greet patients and visitors and address concerns or complaints, escalating issues appropriately.
• Schedule appointments, follow scheduling workflows and guidelines, obtain approval for scheduling exceptions, and support scheduling for special events.
• Make appointment confirmation calls, arrange transportation, reschedule no-shows within 24 hours, and promptly update visit status in the EMR.
• Verify patient demographics at check-in and accurately enter demographic, insurance, and Patient Hub information.
• Scan and file documents and ID photos, e-file documents within 48 hours of receipt, monitor the fax inbox for clinical documents, and clear Jellybean inboxes daily.
• Document insurance verification results in the EMR; collect co-payments and coinsurance according to policy; run and reconcile end-of-day financial reports.
• Make outbound calls for care initiatives, follow up with patients 3–7 days after discharge to confirm transition-of-care appointments, and confirm follow-up appointments and referral coordination at check-out.
• Answer and route incoming calls, take and document messages, assist callers, and respond professionally and accurately to inquiries in person, by phone, and by email.
• Support center-level operations, patient/client experience, and communication; keep front-desk, lobby, and patient-facing areas clean, organized, and stocked; and request office supplies as needed.
• Perform other duties assigned by management or a supervisor.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off.
• Company holidays.
• Short-term and long-term disability insurance.
• Life insurance.
• Performance bonus eligibility based on company financial targets and role-related metrics.
• Additional associate benefits intended to support employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED