Coordinator, Exchange Market Data

Bloomberg•New York, NY

7d•$80,000 - $90,000

About The Position

The Exchange Market Data Coordinator provides customer service for Exchange real-time data enablement requests, invoicing, and product changes while ensuring compliance. The role includes project management for real-time data implementation and account management, serving as a key point of contact for clients across sectors including finance and legal. The coordinator works directly with Exchanges in all regions to secure agreements and approvals, mitigates risk by following internal and external workflows, and manages the client database. The position also supports client onboarding to Exchange products, resolves invoicing issues with Accounting, manages relationships with major firms and internal sales teams, and coordinates projects ranging from system enhancement testing to changes in Exchange policy. It requires prioritizing high-volume requests, analyzing pricing and reporting obligations, coordinating with Engineering, and identifying implementation risks.

Requirements

At least 2 years of experience in customer service roles involving internal and external clients, such as customer support or account management; experience in finance or professional services is preferred.
Experience in data management, processing, or maintenance.
Strong interest in learning systems in a fast-paced environment, including Bloomberg Terminal, Microsoft Suite, SAP, and Kofax.
Knowledge of or interest in financial markets.
Ability to adapt quickly to workflow and process changes, learn quickly, and demonstrate technical aptitude.
Ability to prioritize a high volume of competing requests, balance multiple priorities and deadlines, and maintain accuracy, quality, and compliance.
Confidence, emotional intelligence, and decisiveness in daily responsibilities.
Strong judgment and problem-solving skills, including assessing issues, identifying root causes, and determining appropriate next steps.
Self-motivated, with the ability to work independently and as part of a team.

Nice To Haves

Experience using Bloomberg Professional Services (the Terminal).
A keen eye for workflow efficiency opportunities.
Previous project management experience.
Working knowledge of AI and GPT-based tools and the ability to apply them to research, analysis, workflow improvement, and productivity.
Professional fluency in an additional language, particularly Spanish, Portuguese, or French.

Responsibilities

Onboard clients to Exchange products and drive relevant Exchange agreements, liaising directly with Exchanges to obtain approvals.
Serve as the point of contact for real-time Exchanges and respond to customer inquiries by phone, chat, email, and other channels.
Work with Accounting to resolve Exchange invoicing issues.
Provide dedicated support and relationship management for major firms and internal sales teams.
Steward Exchange-related processes and implement policy guidelines to mitigate risks for Bloomberg and its customers.
Manage projects such as internal system enhancement testing and new Exchange policy changes.
Independently manage assigned queues and responsibilities, prioritizing work for timely, accurate, and complete execution.
Develop an understanding of Bloomberg and Exchange products.
Track project milestones and report progress to stakeholders.
Analyze current and future data pricing, reporting obligations, enablement logic, and system limitations required for product implementation.
Plan and organize resources to support prompt project execution.
Liaise with Engineering to communicate system enhancements, test functionality, improve workflow inefficiencies, and resolve glitches.
Identify risks associated with product implementation.