Coordinator, Community Services Program - Homeless Strategy Office

City of Austin • Austin, TX

19h • $62,890 - $77,980 • Onsite

About The Position

Under general direction, the Coordinator, Community Services Program coordinates services, training, resources, and outreach related to community programs. The role leads community-service and outreach initiatives; serves as a primary liaison and advisor to City Council, City departments, school districts, residents, and other stakeholders; and works with internal and external partners to improve services and engage the community as needs change.

The position supports development of short- and long-range plans, City policies, and operating procedures. It conducts research and data analysis, prepares and presents reports and recommendations, responds to sensitive inquiries and complaints, identifies grant opportunities, and submits grant applications. It also reviews relevant legislation, regulations, and policies. The role may provide leadership, work assignments, evaluation, training, and guidance to others.

In the Austin Homeless Strategies and Operations Department, the position works directly with City-owned shelters and service providers/operators. It supports the Shelter Operations Unit with shelter referrals and referral data, works with providers on client issues and resources, and helps troubleshoot complex client situations. Approximately 50% of the work is in the field at shelters, providing guidance and support. The regular schedule is Monday through Friday, 8 a.m. to 5 p.m.; hours may vary, and some evening, weekend, and holiday work may be required. Travel to multiple locations may be part of regular duties.

Requirements

• Bachelor’s degree from an accredited college or university, with major coursework in Business Administration, Public Health/Human Services, Liberal Arts, Social Work, or a related field, plus two years of experience in a field related to the job. Experience may substitute for education for up to four years.
• Knowledge of Local, State, and Federal resources and categorical programs.
• Knowledge of community resources and how to use them effectively.
• Knowledge of research techniques.
• Knowledge of laws and regulations pertaining to grants and contracts administration.
• Knowledge of grants and contract administration principles.
• Skill in determining needs and gathering, analyzing, and presenting data for management use.
• Oral and written communication skills.
• Ability to handle multiple tasks and prioritize.
• Skill in using computers and related software applications.
• Ability to work with frequent interruptions and changing priorities.
• Ability to work effectively with people from varied backgrounds and experience, including community leaders, residents, service providers, local officials, and elected representatives.
• Ability to train others.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
• Ability to meet the City of Austin Driver Safety Program standards if driving is necessary for travel to multiple locations.

Nice To Haves

• Advanced experience working in the homeless field.
• Experience working with a diverse population.
• Ability to create presentations, spreadsheets, and reports using various data systems.
• Ability to travel to multiple work sites.

Responsibilities

• Lead initiatives related to community services and outreach.
• Serve as the primary liaison and advisor to City Council, City departments, school districts, residents, and other stakeholders.
• Collaborate with internal and external stakeholders to promote and improve services and engage the community as needs change.
• Arrange staff development and training opportunities related to services.
• Assist in developing short- and long-range plans.
• Assist in formulating City policies and operating procedures.
• Identify, collect, and analyze data; compile information; prepare and present reports summarizing findings; and make recommendations.
• Respond to and resolve sensitive inquiries, complaints, and issues from internal and external sources.
• Research new and renewal grant opportunities and complete and submit grant applications.
• Review legislation, regulations, and policies to determine their impact.
• Provide leadership, work assignments, evaluation, training, and guidance to others as needed.
• Support the Shelter Operations Unit with referrals to shelters and tracking referral data.
• Work with shelter providers and operators on client issues and resources and troubleshoot complex client situations.
• Provide guidance and support on site at shelters, where approximately 50% of the position's work is spent.
• Travel to multiple work locations when necessary as part of regular duties.

Benefits

• Low-cost medical, dental, and vision benefits.
• Paid leave time.
• Competitive retirement plan through the City of Austin Employees' Retirement System.
• Training opportunities and professional development.
• Work-life balance programs.
• Wellness programs, on-site fitness centers, and mental health support.
• Access to public transit and bike-friendly transportation infrastructure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level