Cookie Crew (3rd Shift)

Insomnia Cookies•New York, NY

About The Position

Insomnia Cookies is hiring a Cookie Crew Member to help deliver a welcoming bakery experience and prepare and serve the company’s baked goods and other treats. The role combines guest hospitality, baking, order preparation, register operation, and keeping the bakery clean, stocked, organized, and food-safe. Team members work collaboratively in a fast-paced bakery, helping wherever needed and addressing guest concerns with empathy and urgency, with support from the Shift Leader when necessary. The position regularly involves evening and late-night work, and availability during peak business hours—including weekends and holidays—is expected. The bakery environment includes guest interaction, heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise. Employment is contingent on successful completion of applicable background checks, employment verification, and other lawful pre-employment requirements.

Requirements

Must be at least 18 years of age.
Ability to obtain any food safety certifications required for the location.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to frequently reach, bend, stoop, twist, kneel, and lift.
Ability to regularly lift, carry, push, and pull up to 30 pounds; occasionally lift up to 50 pounds with assistance.
Ability to use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
Ability to work in varying temperatures, including around ovens, freezers, and refrigeration units.
Ability to safely operate kitchen equipment according to company procedures.
Ability to read order screens, recipes, and safety information.
Ability to communicate effectively with guests and team members in a fast-paced environment.
Availability during peak business hours, including evenings, late nights, weekends, and holidays.

Responsibilities

Welcome guests with genuine hospitality and make interactions memorable.
Prepare, bake, and package cookies, brownies, ice cream, and other treats according to Insomnia Cookies’ quality standards.
Accurately prepare in-store, pickup, delivery, and online orders.
Operate the register and process guest transactions.
Keep the bakery clean, stocked, organized, and food-safe throughout each shift.
Restock supplies, assist teammates, and help keep the line moving as needed.
Resolve guest concerns with empathy and urgency, partnering with the Shift Leader when needed.
Create an experience that encourages guests to return.