Cook, Thunder Mountain Buffet

Seneca Gaming Corporation•Salamanca, NY

13d

About The Position

The Cook performs both large-volume and small-quantity cooking, following production sheets, recipes, and food specifications accurately while maintaining a clean and safe work environment. The role operates under Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The Cook prepares food for the Thunder Mountain Buffet, supports front-line cooking and service, and provides customer service in a fast-paced casino environment. Work hours are determined by a 24-hour schedule.

Requirements

Must be at least 18 years old upon employment.
Basic fundamentals of cooking skills are required.
Must have excellent communication skills, including the ability to read, write, and speak effectively with employees and customers.
Must be able to interact effectively with customers and employees.
Must be able to resolve problems and conflicts diplomatically and tactfully.
Must be able to stand, walk, and move through all areas of the casino.
Must maintain physical stamina and an appropriate mental attitude to work under pressure in a fast-paced casino environment and deal effectively with customers, management, employees, and members of the business community.
Must be able to handle objects weighing up to 50 pounds.
Must follow basic safety precautions in a work environment involving some exposure to physical risk.

Nice To Haves

High school diploma or equivalent preferred.
One year of professional food-service experience preferred.
Previous customer-service experience preferred.

Responsibilities

Complete prep work, including cutting and preparing food items.
Prepare and heat soups, sauces, meats, starches, fish, seafood, and vegetables.
Provide back-up for the front line by preparing and assembling dishes for front cooks and servers.
Prepare menu items to order during high-volume periods as needed.
Notify the Sous Chef when supplies are running low.
Prepare food according to the specifications in the recipe manual.
Assemble supplies and equipment needed for daily cooking activities.
Review production schedules to determine food requirements, including variety and quantity.
Follow production sheets and other required records.
Maintain clean work areas, utensils, and equipment.
Regulate oven, broiler, and grill temperatures.
Use pots, pans, and other equipment to prepare food.
Maintain food temperatures according to regulatory and/or ServSafe standards.
Label, date, and rotate products to support safe storage and sanitation.
Work cooperatively with others in a strenuous environment.
Maintain an understanding of information-security policies, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with applicable procedures.
Provide exceptional customer service and communicate pleasantly, professionally, and in a friendly manner with patrons; maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of employment commencement.
Attend necessary meetings.