Convention Service Mgr./Temporary

Remington Hospitality•Tampa, FL

4d•Onsite

About The Position

The Convention Service Manager generates and books a high volume of business functions across assigned markets and supports the Sales & Catering team with administrative and event-coordination work. The role maintains meeting and banquet service quality, coordinates with hotel departments, and acts as a liaison between Sales and Operations to help meet or exceed client expectations. This is an in-office role in a standard office environment. It involves prolonged periods of sitting and computer work, occasional standing and walking, frequent keyboarding and other fine motor tasks, and occasional bending, reaching, or carrying items. The position requires effective verbal and written communication, visual ability for computer and printed materials, and the ability to hear and participate in conversations and meetings. The posting notes that reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Ability to work in a standard office environment.
Ability to sit at a desk and work on a computer for prolonged periods (6–8 hours a day).
Frequent fine motor skills, including keyboarding, using a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Ability to occasionally stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed.
Visual ability to read computer screens and printed materials, maintain close visual focus for extended periods, and differentiate colors for certain roles.
Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

Generate and book a high volume of business functions across assigned markets.
Solicit sales through assigned accounts, potential new accounts, and participation in community organizations that offer opportunities for new business.
Maintain the highest quality of meeting and banquet service.
Provide administrative support to the Sales & Catering team, including correspondence, reports, file turnovers, and assistance with reservations.
Use decision-making skills to direct internal and external requests appropriately.
Maintain guest profiles, contacts, and other records needed for Sales & Catering operations.
Assist with preparing contracts, proposals, and addendums; track their completion and keep files up to date.
Act as a liaison between Sales and Operations to help meet or exceed client expectations.
Assist with reservations for VIP guests and clients.
Ensure arrangements, including upgrades and amenities, are handled properly.
Coordinate with other departments through verbal and written instructions and communicate with hotel departments as appropriate.
Ensure prompt attention to time-sensitive requests from hotel colleagues.
Complete additional projects as assigned.
Prepare Banquet Event Orders and distribute them internally to departments.
Assist with preparing Group Resumes for staff meetings and communication to all departments.
Assist with or lead coordination of internal sales events.