Convenience Store Team Lead

Fleet Farm Careers•Green Bay, WI

About The Position

The Convenience Store Team Lead leads a team that provides an exceptional customer experience through fuel and merchandise sales, point-of-sale transactions, and support for overall convenience store operations. The role includes training, coaching, mentoring, developing, and supervising Team Members, and ensuring efficient customer service and compliance with applicable procedures and regulations. The Team Lead oversees gas mart operations, including fuel equipment and related documentation, safe food handling, emergency response protocols for spills and hazardous materials, merchandise stocking and displays, store security, and opening and closing procedures. The role also promotes the company’s customer loyalty program, credit card, and other initiatives.

Requirements

High School Diploma or GED preferred.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.
Ability to lift up to 50 lbs.
Proven ability to lead, coach, and build relationships in a fast-paced environment.
Ability to direct and motivate a diverse population that includes full-time and part-time Team Members.
Ability to work in a variety of temperatures, including cooler, freezer, and external/outdoor temperatures.

Nice To Haves

Two years of retail management or supervisory experience preferred.
High School Diploma or GED preferred.

Responsibilities

Train, coach, mentor, develop, and supervise Convenience Store Team Members.
Provide customers with a quick and efficient checkout experience by operating transactions accurately and efficiently.
Follow applicable city, county, and state regulations and procedures for transactions involving tobacco products, lottery tickets, and alcohol.
Ensure all safe food handling requirements are followed.
Oversee gas mart operations, including maintenance of fuel pumps, fuel islands, and fuel operating consoles; fuel tanker drops; and processing related documentation.
Ensure Team Members understand and follow emergency response protocols for spills and hazardous material handling.
Answer customer questions about merchandise location, price, and use based on product specifications.
Maintain adequate merchandise stock levels and restock as needed.
Open and close the store and oversee facility security.
Ensure displays are set up according to company directives.
Promote the Fleet Farm customer loyalty program, credit card, and other company initiatives.