Lead, Convenience Store

SpartanNash • Marshall, MI

7d • Onsite

About The Position

This role leads day-to-day department operations in a retail store. The Lead ensures associates are trained, the department is fully staffed and operating to company standards, and department goals and key performance indicators are met. The position supports the department manager with staffing, training, performance management, career development, scheduling, labor and payroll controls, forecasts, and department goals. It maintains inventory, product quality and freshness, food safety, safety, cleanliness, and guest experience standards. The role may also be assigned tasks in other departments based on customer experience needs.

Requirements

• High school graduate or equivalent (GED) required.
• Strong written and verbal communication skills and bookkeeping skills.
• Good organization, prioritization, decision-making, problem-solving, and conflict-management skills.
• Strong leadership abilities and capability to work in a hands-on environment.
• Good strategic planning and business acumen skills.
• Good knowledge of retail store operations and retail management systems.
• Proficiency in Word, Excel, Outlook, and PowerPoint.

Nice To Haves

• 0–2 years of retail experience preferred.
• Suggestive selling skills and product knowledge preferred.
• Depending on company location, ability to communicate in Spanish is highly desirable.

Responsibilities

• Order and maintain department inventory, using inventory control procedures to ensure product freshness and quality.
• Review and validate received orders for amount, quality, count or weight, and condition, and ensure products are stored in appropriate areas.
• Manage a team completing stocking, production, and other tasks; ensure product quality, production planning, accuracy, date-sensitive rotation, and proper handling of spoiled or damaged products.
• Maintain familiarity with products carried in the department and throughout the store.
• Know applicable ad items, special prices, coupon deals, and other features of store sales and rewards programs.
• Communicate and execute the weekly and period Flight Plan according to company expectations and timelines.
• Use company policies, timelines, tools, and software to manage scheduling according to forecasted guidelines.
• Support the department manager with work schedules, labor control, overtime control, and payroll expense.
• Implement Our Winning Recipe and model company core values and competencies.
• Support department staffing, training, performance management, and associate career development.
• Support development and monitoring of department goals and forecasts, as required.
• Attend and participate in daily huddles, manager meetings, and district- and company-level meetings as required.
• Maintain a clean, attractive, and well-stocked department using structure-of-the-day guidelines and executing “Prime Time” standards.
• Ensure food safety and safety guidelines are followed throughout the store, taking immediate corrective action when needed.
• Support development and implementation of a plan to meet company goals and key performance indicators.
• Follow PPE and safety guidelines, food safety and cleaning expectations, and guest experience guidelines.
• Perform tasks in other departments as assigned based on customer experience needs.
• Carry out additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED