Convenience Store Team Lead

Fleet Farm Careers•Stevens Point, WI

About The Position

The Convenience Store Team Lead leads a team responsible for providing an exceptional customer experience through fuel and merchandise sales, point-of-sale transactions, and support of the convenience store’s overall operations. The role includes training and supervising team members, maintaining merchandise and store displays, supporting fuel operations, and ensuring compliance with applicable procedures and safety requirements. The position requires a flexible schedule that may include days, nights, weekends, and holidays. The work may involve cooler, freezer, and outdoor temperatures and lifting up to 50 pounds. A high school diploma or GED and two years of retail management or supervisory experience are preferred. Fleet Farm is an Equal Employment Opportunity Employer and will provide reasonable accommodations to applicants with disabilities upon request, consistent with applicable laws.

Requirements

Ability to work a flexible schedule, including days, nights, weekends, and holidays.
Ability to lift up to 50 pounds.
Proven ability to lead, coach, and build relationships in a fast-paced environment.
Ability to direct and motivate a diverse population of full-time and part-time team members.
Ability to work in a variety of temperatures, including cooler, freezer, and external/outdoor temperatures.

Nice To Haves

High school diploma or GED preferred.
Two years of retail management or supervisory experience preferred.

Responsibilities

Train, coach, mentor, develop, and supervise convenience store team members.
Provide customers with a quick and efficient checkout experience by operating transactions accurately and efficiently.
Follow city, county, and state regulations and procedures for transactions involving tobacco products, lottery tickets, and alcohol.
Ensure safe food-handling requirements are followed.
Oversee gas mart operations, including maintenance of fuel pumps, fuel islands, fuel operating consoles, fuel tanker drops, and related documentation.
Ensure team members understand and follow emergency response protocols for spills and hazardous-material handling.
Answer customer questions about merchandise location, price, and use based on product specifications.
Maintain adequate merchandise stock levels and restock as needed.
Open and close the store and oversee facility security.
Ensure displays are set up according to company directives.
Promote the Fleet Farm customer loyalty program, credit card, and other company initiatives.