Convenience Store Manager

Maplefields & R.L. Vallee•Stowe, VT

4d•$57,000 - $57,000

About The Position

Maplefields is seeking a Store Manager to oversee a designated convenience store location. Location and store distribution may be flexible. The Store Manager is responsible for all aspects of the location’s business, including operations, staffing, customer service, merchandising, inventory, finances, and compliance. The position supports a 24/7 business and requires the ability to respond to critical issues and coordinate business activities at any time. With a well-trained team, the manager should primarily work during normal business hours. Self-provided transportation is required for limited business functions.

Requirements

Ability to work independently and in a team environment.
Excellent communication and interpersonal skills.
Excellent customer service skills.
Ability to work with little or no supervision.
Detail-oriented, organized, analytical, and able to solve problems.
Ability to handle multiple projects simultaneously.
Ability to learn and use the store’s technology.
Ability to respond to critical issues and coordinate business activities at any time.
Availability and flexibility to perform staff-member duties and cover shifts when necessary.
Self-provided transportation for limited business functions.

Responsibilities

Oversee day-to-day store operations, including scheduling, training, and supervising staff.
Recruit, hire, train, and motivate team members and managers.
Develop employees for key positions, including Assistant Manager, Food Service Coordinator, and Manager in Training.
Manage inventory to maximize sales, control costs, and reduce waste.
Oversee cash balancing and accounting procedures.
Understand store profit drivers and controllable expenses, including labor and cash and inventory variances.
Develop business strategies to increase the customer base and store traffic and optimize profitability.
Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff.
Ensure high levels of customer satisfaction through excellent service.
Ensure compliance with policies and procedures and maintain store condition and visual merchandising standards.
Conduct personnel performance appraisals to assess training needs and build career paths.
Resolve customer complaints positively, using office and management support when necessary.
Resolve staff matters in a timely and professional manner, using office and management support when necessary.
Implement and enforce daily operating procedures to meet store cleanliness and food safety standards.
Determine and support appropriate staffing for a 24/7 business.
Follow merchandising and vendor procedures and ensure staff do the same; keep merchandise stocked and rotated, displays attractive, and prices correct; communicate merchandise pricing problems to the Price book and Marketing Departments.
Perform established staff-member duties regularly, including covering shifts when necessary to support smooth store operations.
Adapt to changing circumstances in a fast-paced environment and model appropriate behavior, efficiency, and high performance.
Perform additional store manager duties as needed.
Respond to critical issues and coordinate critical business activities at any time.