Convenience Store Manager

Maplefields & R.L. Vallee•Starksboro, VT

3d•$55,000 - $60,000•Onsite

About The Position

Maplefields is seeking a Store Manager to oversee all aspects of a designated convenience store location. The manager leads daily operations and staff, develops business strategies to increase traffic and profitability, ensures excellent customer service and store standards, and supports a business that operates 24/7. Store location and distribution may be flexible. With a well-trained team, the manager should primarily work during normal business hours, but must be able to respond to critical issues and coordinate business activities at any time. The role requires self-provided transportation for limited business functions.

Requirements

High school education level.
Ability to work independently and as part of a team.
Excellent communication and interpersonal skills.
Excellent customer service skills.
Ability to work with little or no supervision.
Detail-oriented, organized, analytical, and able to solve problems.
Ability to handle multiple projects simultaneously.
Ability to learn and use the store’s technology.
Availability to respond to critical issues and coordinate business activities at any time.
Self-provided transportation for limited business functions.

Responsibilities

Oversee day-to-day store operations, including scheduling, training, and supervising staff.
Recruit, hire, train, and motivate team members and managers.
Develop employees for key positions, including Assistant Manager, Food Service Coordinator, and Manager in Training.
Manage inventory to maximize sales, control costs, and reduce waste.
Oversee cash balancing and accounting procedures.
Monitor store profit drivers and controllable expenses, including labor and cash and inventory variances.
Develop business strategies to increase the customer pool, expand store traffic, and optimize profitability.
Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff.
Maintain high customer satisfaction through excellent service and resolve customer complaints positively, involving office or management support when necessary.
Ensure compliance with company policies and procedures and maintain store condition and visual merchandising standards.
Conduct performance appraisals to assess training needs and build career paths.
Address staff matters promptly and professionally, involving office or management support when necessary.
Implement and enforce daily operating procedures for store cleanliness and food safety.
Determine and support staffing needs for a 24/7 business.
Follow merchandising and vendor procedures; ensure merchandise is stocked, rotated, attractively displayed, and correctly priced; communicate pricing problems to the Price book and Marketing Departments.
Perform staff-member duties and cover shifts when necessary to ensure smooth store operations.
Adapt to changing circumstances in a fast-paced environment and demonstrate professional behavior, efficiency, and high performance.
Perform additional store manager duties as needed.