Convenience Store Clerk

K-VA-T Food Stores•Elizabethton, TN

3d•Onsite

About The Position

The Convenience Store Clerk works in an assigned K-VA-T Food Stores, Inc. convenience store and reports to the Convenience Store Manager or Assistant Manager. The role provides courteous customer service, operates the register, handles transactions and funds according to company policy, supports food service preparation and sanitation, and helps maintain the store, fuel pumps, and public areas. The clerk follows applicable laws and company procedures for food safety, tobacco and alcohol sales, food stamps, coupons, check cashing, lottery and lotto sales, and money orders. The position also helps stock and receive products, maintain supplies and equipment, clean the store and fuel-station areas, and complete computer-room tasks such as app reporting and register-till balancing when needed. The clerk is accountable for entrusted keys, safe combinations, and security information. The schedule is based on store needs and may include days, nights, weekends, holidays, and additional time as needed. The work takes place in a retail convenience store and may involve working near moving mechanical parts and outside weather conditions. The role requires frequent standing, walking, bending, pushing or pulling, and lifting or carrying items up to 25 pounds frequently and 26 to 50 pounds occasionally. It also requires customer and coworker communication, basic math and record keeping, cash handling, computer use, attention to safety, and the ability to handle a fast-paced environment.

Requirements

Retail experience in a similar position or proficiency in a similar task.
Exceptional customer-service skills and the ability to help maintain a customer-focused culture.
Ability to use a cash register or POS system, computer, telephone, and other equipment as needed.
Ability to communicate effectively orally and in writing with customers, supervisors, associates, coworkers, and vendors, including by telephone, facsimile, and email.
Ability to work as part of a team and interact with people across differing socioeconomic levels and company roles, as well as vendors, guests, and corporate representatives.
Willingness to learn all areas of the store and help train others.
Ability to understand and follow verbal and written instructions, perform routine and repetitive tasks, and interact with people throughout the day.
Ability to work an assigned schedule that may include days, nights, weekends, and holidays, and to work additional time as needed.
Ability to attend on-site work during normal business hours and during the typical work week, with extra time as needed.
Ability to handle stressful situations in a fast-paced, demanding environment and make immediate decisions using sound judgment.
Basic math, record-keeping, computer, and money-counting skills, and ability to interpret data.
Ability to maintain strict confidentiality and meet productivity standards.
Ability to read case labels and select merchandise from the correct slot to meet productivity and service standards.
Ability to use proper scanning techniques, follow correct lifting procedures, use safety gloves and cleaning supplies properly, and wear appropriate footwear.
Ability to view computer screens, printed reports, ingredient labels, and product date codes; read small print; and see under normal retail-store lighting.
Physical ability to stand and walk frequently; bend or stoop, push or pull, and handle items up to 25 pounds frequently; reach above shoulder level and handle items weighing 26 to 50 pounds occasionally; and perform repetitive grasping.

Responsibilities

Provide efficient, courteous, prompt, friendly, and attentive customer service.
Assist with food-service production, including preparing sandwiches, submarine sandwiches, doughnuts, and other food items.
Follow the company food-safety program and keep food-service areas sanitized, stocked, and clean.
Scan and ring customer orders according to company policy and account for funds received for each transaction.
Follow applicable state, local, and federal laws and company procedures for tobacco and alcohol sales, food stamps, coupons, check cashing, tendering, lottery and lotto sales, and money orders.
Assist with stocking and ordering store products and supplies, and assist with authorized store transfers and receiving products as directed by store management.
Clean the workstation, store, fuel-station concrete areas, pumps, public restrooms, and food-service equipment; sweep, mop, and collect trash as needed.
Keep pump-area paper towels and windshield-wiper fluid stocked and replace misplaced items in their proper locations.
Brew coffee as needed and stock food-service supplies such as cups and straws.
Perform computer-room duties as needed, including app reporting and balancing register tills.
Maintain the security of safe combinations, keys, and numbers entrusted to the associate.
Monitor department physical inventory counts according to company guidelines, maintain confidentiality, and meet productivity standards.
Make store-level decisions using sound judgment and seek clarification from the direct supervisor when necessary.
Attend work regularly and promptly, follow the assigned schedule, and perform other reasonably related duties as assigned.