Convenience Store Clerk

K-VA-T Food Stores•Bristol, TN

3d•Onsite

About The Position

The Convenience Store Clerk works in an assigned K-VA-T Food Stores, Inc. convenience store and provides courteous, efficient customer service while handling sales, food service, store upkeep, and related operational tasks. The clerk prepares and stocks food service items, follows food safety requirements and applicable laws and company procedures for transactions, funds, coupons, tobacco and alcohol sales, food stamps, check cashing, lottery sales, and money orders. The role also supports stocking, receiving, transfers, cleaning, and maintaining the store, fuel pumps, restroom, and food service areas. Duties may include Computer Room tasks such as app reporting and balancing register tills. Clerks must safeguard entrusted combinations, keys, and security information, meet productivity standards, maintain confidentiality, and make store-level decisions using sound judgment. Other reasonably related duties may be assigned, and associates may be cross-trained. The position requires regular interaction with customers, coworkers, supervisors, vendors, and other representatives. Work hours depend on store needs and the assigned schedule may include days, nights, weekends, and holidays, with additional time as needed. The work may involve moving mechanical parts, outdoor weather conditions, moderate noise, and frequent standing, walking, bending, pushing, pulling, lifting, and repetitive hand use.

Requirements

Retail experience in a similar position or proficiency in a similar task.
Exceptional customer service skills and the ability to help maintain a customer-focused culture.
Ability to use a cash register or POS system, computer, telephone, and other equipment as needed.
Willingness to learn all areas of the store and help train others.
Ability to work as part of a team and interact with customers and people in differing company roles, vendors, guests, and corporate representatives.
Regular and prompt attendance.
Ability to work an assigned schedule, which may include days, nights, weekends, and holidays.
Ability to understand and follow verbal and written instructions and perform routine and repetitive tasks.
Ability to attend on-site work during normal business hours and work extra time as needed to fulfill job duties.
Ability to communicate effectively, orally and in writing, and communicate by telephone, facsimile, and email.
Ability to handle stressful situations in a fast-paced, demanding environment and make immediate decisions using sound judgment.
Basic math, record-keeping, computer, and money-counting skills, and ability to interpret data.
Ability to read case labels and select merchandise from the correct slot to meet productivity and service standards.
Ability to view computer screens, printed reports, product ingredient labels, and product date codes; read small print; and see under normal retail store lighting and office conditions.
Ability to perform the listed physical demands, including frequent standing and walking; frequent bending, pushing, and pulling; lifting and carrying up to 25 pounds frequently and 26 to 50 pounds occasionally; and repetitive grasping.

Responsibilities

Provide efficient, courteous, prompt, friendly, and attentive customer service.
Assist with food service production, including preparing sandwiches, submarine sandwiches, doughnuts, and other food items.
Follow the company food safety program and keep the food service area sanitized, clean, and stocked.
Scan and ring customer orders according to company policy and account for funds received for each transaction.
Follow applicable laws and company procedures for tobacco and alcohol sales, food stamps, coupons, check cashing, tendering, lottery and Lotto sales, and money orders.
Keep the workstation, convenience store, and other assigned areas clean; sweep and mop, collect trash, and return misplaced items to their proper locations.
Assist with stocking and ordering store products and supplies, receiving products, and authorized store transfers as directed by store management.
Clean the concrete area around fuel pumps using approved methods; keep pumps clean and restock paper towels and windshield wiper fluid.
Maintain a clean, supplied public restroom.
Brew coffee as needed and clean food service equipment, including coffee urns, fountain drink machines, and milkshake machines.
Safeguard entrusted safe combinations, keys, and other security information.
Perform Computer Room duties as needed, including app reporting and balancing register tills.
Oversee and monitor department physical inventory counts according to company guidelines.
Meet productivity standards, maintain strict confidentiality, and make store-level decisions using sound judgment.
Work the assigned schedule and attend work regularly and promptly; perform other assigned duties as needed.