Convenience Store Clerk

K-VA-T Food Stores • Pikeville, KY

3d • Onsite

About The Position

The Convenience Store Clerk provides courteous customer service and supports daily convenience store operations, including checkout, food service preparation, stocking, cleaning, and compliance with applicable sales and handling policies. The role works at an assigned K-VA-T Food Stores, Inc. convenience store and reports to the Convenience Store Manager or Assistant Manager. Work hours correspond to store needs; assigned schedules may include days, nights, weekends, and holidays, with extra time as needed.

The clerk handles transactions and funds, prepares and stocks food service products, maintains the store and fuel-pump areas, and follows food safety, security, and safety procedures. The position requires regular interaction with customers and coworkers, sound judgment, basic math and record-keeping skills, and the ability to perform routine tasks in a fast-paced retail environment. Duties may be adjusted or supplemented, and associates may be cross-trained in other areas.

Requirements

• Retail experience in a similar position or proficiency in a similar task.
• Exceptional customer service skills and the ability to help maintain a customer-focused culture.
• Ability to use a cash register or POS system, computer, telephone, and other equipment as needed.
• Willingness to learn all areas of the store and help train others.
• Ability to work as part of a team and interact with customers of various socioeconomic levels, coworkers, vendors, guests, and corporate representatives.
• Regular and prompt attendance.
• Ability to work an assigned schedule that may include days, nights, weekends, and holidays.
• Ability to attend on-site work during normal business hours and work extra time as needed to fulfill job duties.
• Ability to understand and follow verbal and written instructions, perform routine and repetitive tasks, and interact with people daily.
• Ability to communicate effectively orally and in writing, including by telephone, facsimile, and email.
• Ability to handle stressful situations in a fast-paced, demanding environment and make immediate decisions using sound judgment.
• Basic math, record-keeping, computer, and money-counting skills, and ability to interpret data.
• Ability to read case labels and select merchandise from the correct slot.
• Ability to view computer screens, printed reports, ingredient labels, and product date codes; read small print; and see under normal retail store lighting and office conditions.
• Ability to perform the stated physical demands, including frequent standing, walking, bending or stooping, pushing or pulling, and lifting or carrying loads up to 25 pounds frequently and 26 to 50 pounds occasionally.
• Ability to use simple/light grasping repetitively for up to 6 hours and firm/strong grasping for up to 2 hours.
• Follow workplace safety requirements, including proper scanning and lifting techniques, appropriate footwear, cleaning-supply labeling and storage, use of safety gloves and cleaning procedures, and knowledge of fire extinguishers and the fuel-tank emergency shut-off valve.
• Maintain a high level of strict confidentiality.

Responsibilities

• Provide efficient, courteous, prompt, and attentive customer service.
• Assist with food service production, including preparing sandwiches, submarine sandwiches, doughnuts, and other food items.
• Follow the company food safety program and keep food service areas sanitized and stocked.
• Scan and ring customer orders according to company policy; receive and account for funds taken for each transaction.
• Follow applicable state and local laws and company policies for tobacco and alcohol sales, food stamps, coupons, check cashing, tendering, lottery and Lotto sales, and money orders.
• Assist with stocking and ordering store products and supplies, including candy, cigarettes, chips, snacks, motor oil, drinks, and food service supplies.
• Assist with authorized store transfers and product receiving as directed by store management.
• Clean and maintain work areas, the convenience store, fuel pumps, the concrete area around pumps, and public restrooms; sweep and mop, collect trash, and replace misplaced items.
• Keep paper towels and windshield-wiper fluid stocked at pumps; brew coffee as needed; clean food service equipment as needed and nightly.
• Maintain the security of safe combinations, keys, and entrusted numbers.
• Perform Computer Room duties as needed, including app reporting and balancing register tills.
• Monitor department physical inventory counts according to company guidelines and meet productivity standards.
• Select merchandise from the correct slot by reading case labels to meet productivity and service standards.
• Make store-level decisions using sound judgment and consult the direct supervisor for clarification when necessary.
• Perform other reasonably related duties as assigned and potentially cross-train in other areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed