Controls Service Technician

Johnson Controls • Lynnfield, MA

2d • $27 - $42

About The Position

Johnson Controls is hiring a Controls Service Technician to provide HVAC controls service and technical support. The role involves troubleshooting, installation, commissioning, and preventive maintenance of mechanical, electrical, and low-voltage control components. Technicians respond to service and warranty calls, use configuration and commissioning tools and testing equipment, communicate with customers, and recommend repairs, system updates, and solutions to improve building efficiency.

The technician is part of a North America Branch team and supports system troubleshooting, repairs, and aftermarket services. Responsibilities also include commissioning and diagnosing system controllers and end devices, calibrating systems, documenting work and changes, completing administrative records, keeping management and customers informed, and maintaining technical knowledge through training. The role includes customer engagement, providing quotes for recommendations, and following company safety standards.

The position requires a vocational program or associate degree in a related technical field, three years of relevant HVAC industry experience, and prior Metasys experience. The hiring hourly range is $27.00–$42.00, with the rate determined by qualifications and other stated factors.

Requirements

• Completion of a vocational school program or an associate degree in electronics, mechanical systems, computer technology, air conditioning, or a similar field.
• Three years of industry experience servicing electrical, electronic, and/or mechanical systems in the HVAC industry.
• Understanding of HVAC systems, sequences, and applications.
• Demonstrated technical aptitude in mechanical and electro-mechanical fields.
• Ability to use hand tools, power tools, and electrical testing equipment such as a multimeter.
• Solid knowledge of personal computers.
• Attention to detail.
• Good communication and listening skills.
• Prior Metasys experience.
• Basic knowledge of IP networks.
• Valid driver's license.

Responsibilities

• Troubleshoot, install, commission, and perform preventive maintenance on HVAC control systems and related mechanical, electrical, and low-voltage components.
• Respond to service and warranty calls using Johnson Controls configuration and commissioning tools and electronic testing equipment.
• Provide frontline technical and repair support to customers through effective communication.
• Recommend system repairs, updates, and other solutions to customers; provide quotes to support recommendations.
• Perform system troubleshooting, repairs, and aftermarket services as a member of a North America Branch team.
• Load Johnson Controls field- and network-level controller software.
• Commission and diagnose system controllers and end devices, including sensors and actuators, and complete required commissioning documentation.
• Keep management, contractors, and customers informed about job progress and issues.
• Calibrate systems using basic electronic test equipment.
• Complete administrative tasks, including timesheets, expense reports, and on-site documentation.
• Document changes and provide information for as-built documentation.
• Complete company-sponsored and self-initiated training to maintain knowledge and capability.
• Engage with customers to understand their systems and needs, and communicate upon arrival at and before leaving a work site.
• Follow safety standards and attend required safety training.
• Recommend solutions to help facilities run efficiently, including upselling opportunities.
• Provide customers with service that resolves building inefficiencies and service-related issues.

Benefits

• Competitive salary
• Paid vacation, holidays, and sick time; 10 vacation days in the first year
• Comprehensive benefits package including 401(k), medical, dental, and vision care, available on day one
• Encouraging and collaborative team environment
• Dedication to safety through the Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree