Controls Service Technician

Johnson Controls•Huntington Beach, CA

5d•$30 - $37

About The Position

Under minimal supervision, the Controls Service Technician conducts preventive maintenance, repairs, installations, commissioning, and general servicing of building control systems, including detailed troubleshooting. The role is responsible for customer satisfaction through direct onsite interaction, providing service solutions and recommendations to improve building efficiency. The technician also mentors and trains control, service, and mechanical technicians and completes required project and service documentation. The position diagnoses complex control-system malfunctions, consults with customers through data gathering and site assessments, and provides field proposals and technical recommendations for retrofits, upgrades, and enhancements. It may assist with the design and configuration of building control systems, development and testing of system software, creation of drawings and equipment schedules, material coordination, controller commissioning, system validation, and project closeout documentation. The technician coordinates with customers, managers, project teams, subcontractors, and other trades, and keeps them informed of progress and issues. The role also includes customer and owner/operator training, safety leadership, ongoing technical study, and providing quotes and recommendations, including upselling opportunities.

Requirements

At least four years of commercial controls troubleshooting experience in the HVAC industry, including buildings, chiller plants, and systems.
Graduation from a vocational school program or an associate degree in a technical field, or two years of experience servicing electronic and/or mechanical systems.
Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
Effective communication skills for representing Johnson Controls at customer sites.
Ability to explain technical information to technical and non-technical audiences.
Effective writing skills and understanding of programs and software applications.
Knowledge of control theory, automatic temperature controls, building automation systems, and other building subsystems.
Willingness to learn and take responsibility for system troubleshooting, repair, and aftermarket services as a member of a North America Branch team.

Responsibilities

Conduct preventive maintenance, repairs, installations, commissioning, and general servicing of building controls and facilities and energy management systems.
Troubleshoot complex control-system malfunctions and test or modify systems software as needed.
Gather data, assess customer sites, and provide field proposals and recommendations for retrofits, upgrades, enhancements, and sales leads.
Manage assigned work for efficient execution and customer satisfaction; promptly report problems or changes to management.
Coordinate activities with branch and service managers, project managers, subcontractors, customers, and other trades.
Provide sketches of field changes and discrepancies for engineering corrections and drawings; assist with job layouts and bid proposals.
Communicate with customers on arrival and before leaving sites, keep them informed about service and outstanding issues, and recommend system enhancements, upgrades, and replacements.
Promote add-on work and provide recommendations, solutions, and quotes to improve facility efficiency.
Follow Johnson Controls and customer safety standards and provide safety leadership, instruction, and awareness to technicians and subcontractors.
Train customers in control-system operations and provide manuals and documentation as needed.
Mentor and support certification of Controls Technicians and Service Technicians on complex building automation systems; coach and train the technical workforce on non-complex, non-critical equipment.
Compile service and job documentation, including completion certificates, customer training forms, training certificates, and punch lists.
Conduct self-study and complete company-required certifications to maintain technical proficiency.
Assist with the design and configuration of building control systems, including flow diagrams, sequences of operation, bills of material, network layouts, and electrical schematics.
Assist in developing and testing software programs to meet project requirements.
Compile or complete as-built and project closeout documentation; assist in preparing drawings and equipment schedules for submittals and installation.
Select, order, and track project materials and coordinate factory mounting to meet project schedules.
Assist with loading and commissioning system and network-level controllers, validating system functionality, and troubleshooting with subcontractors and other trades.
Provide field-change information for as-built drawings and software; keep management, contractors, and customers informed about job progress and issues.
Assist with site-specific training for building owners and operators and participate in project field-team release meetings.