Controls Service Technician

Johnson Controls•Atlanta, GA

6d•$30 - $41

About The Position

Under minimal supervision, the Controls Service Technician conducts preventive maintenance, repairs, installations, commissioning, general servicing, and detailed troubleshooting of building automation and control systems. The role is responsible for customer satisfaction through direct onsite interaction and for providing solutions to building inefficiencies and service-related issues. The technician also mentors and trains control, service, and mechanical technicians, completes service and project documentation, and serves as a trusted advisor to customers. The position includes diagnosing complex control-system malfunctions; consulting with customers and proposing retrofits, upgrades, and enhancements; coordinating assigned work with branch personnel, subcontractors, and other trades; and supporting sales with technical recommendations, quotes, and add-on work. The technician may assist with system design and configuration, software and graphics installation and modification, controller loading and commissioning, system validation, project documentation, and owner/operator training. The role also requires adherence to company and customer safety standards, safety leadership, ongoing technical study, and completion of company-required certifications.

Requirements

At least six years of commercial controls troubleshooting experience in the HVAC industry, including buildings, chiller plants, and systems.
Graduate of a vocational school program or an associate's degree in a technical field, or two years of experience servicing electronic and/or mechanical systems.
Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
Effective communication skills for representing Johnson Controls at customer sites.
Ability to explain technical information to technical and non-technical audiences.
Effective writing skills and understanding of programs and software applications.
Knowledge of control theory, automatic temperature controls, building automation systems, and other building subsystems.
Willingness to learn and take responsibility for system troubleshooting, repair, and aftermarket services as a member of a North America Branch team.

Responsibilities

Conduct preventive maintenance, repairs, installations, commissioning, and general servicing of building systems, including detailed troubleshooting.
Diagnose and repair complex control-system malfunctions involving electronic or digital controls and system software.
Consult with customers using gathered data and site assessments; propose retrofits, upgrades, and enhancements to existing equipment.
Provide technical recommendations to support sales leads, recommend system enhancements or replacements, promote add-on work, and provide quotes.
Manage assigned work for efficient execution and customer satisfaction; promptly report problems or changes to management.
Coordinate activities with branch and service managers, project managers, subcontractors, customers, and other trades as required.
Provide sketches and field-change information for engineering corrections and as-built drawings; assist with job layouts and bid proposals.
Install and modify software and graphics.
Communicate with customers upon arrival and before leaving, keep them informed about service and outstanding issues, and build familiarity with their operating problems.
Adhere to Johnson Controls and customer safety standards, and provide safety leadership and instruction to branch technicians and safety awareness for subcontractors onsite.
Train customers in control-system operations and provide manuals and documentation as needed.
Mentor, coach, support, and train Controls Technicians and Service Technicians, including supporting certification on complex building automation systems.
Compile service and project documentation, including certificates of completion, customer training forms, training certificates, punch lists, as-built documents, and close-out documentation.
Conduct ongoing self-study to maintain technical proficiency and complete company-required certifications.
Assist with the design and configuration of building control systems, including flow diagrams, sequences of operation, bills of material, network layouts, and electrical schematics.
Assist in developing and testing software programs to operate systems according to project requirements.
Coordinate and create drawings and equipment schedules for submittals and installation.
Select, order, and track delivery of materials for assigned work.
Assist with loading and commissioning system- and network-level controllers, validating system functionality, and troubleshooting with subcontractors and other trades.
Keep management and the JCI contractor or customer informed of job progress and issues.
Assist with site-specific training for building owners and operators and participate in project field-team release meetings.
Perform other duties related to installing, commissioning, and servicing building controls, facilities management systems, and energy management systems as assigned.