Controls Service Technician

Johnson Controls•Huntington Beach, CA

About The Position

Under minimal supervision, the Controls Service Technician conducts preventive maintenance, repairs, installations, commissioning, and general servicing of building automation and facilities management systems, including detailed troubleshooting. The role provides on-site customer service and aims to resolve service issues and improve building efficiency. It also mentors and trains technicians and serves as a technical advisor to customers, recommending system enhancements, upgrades, replacements, and other solutions. The position includes supporting project design and configuration, preparing or assisting with flow diagrams, sequences of operations, bills of material, network layouts, electrical schematics, drawings, equipment schedules, and close-out documentation. The technician assists with software development and testing, materials ordering and tracking, controller loading and commissioning, system validation, and coordination with project teams, subcontractors, and other trades. The technician keeps customers and management informed about progress and issues, provides customer training, and supports sales through technical recommendations, proposals, quotes, and add-on work opportunities. The role requires adherence to company and customer safety standards, safety leadership and instruction for technicians, ongoing self-study, and completion of required certifications. Johnson Controls describes itself as an equal employment opportunity and affirmative action employer. The posted hourly hiring range is $29.95–$37.45, with the rate determined by factors including education, experience, knowledge, skills, abilities, internal equity, and market data. The position includes a competitive benefits package, but specific benefits are not listed.

Requirements

At least four years of commercial controls troubleshooting experience in the HVAC industry, including buildings, chiller plants, and systems.
Graduation from a vocational school program, an associate degree in a technical field, or two years of experience servicing electronic and/or mechanical systems.
Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
Effective communication skills for representing Johnson Controls at customer sites.
Ability to explain technical information to technical and non-technical audiences.
Effective writing skills and understanding of programs and software applications.
Knowledge of control theory, automatic temperature controls, building automation systems, and other building subsystems.
Willingness to learn and take responsibility for system troubleshooting, repair, and aftermarket services as a member of a North America Branch team.

Responsibilities

Conduct preventive maintenance, repairs, installations, commissioning, and general servicing of building controls and facilities management systems.
Diagnose and repair complex control-system malfunctions, including testing and modifying system software in multiple languages.
Gather data and assess sites, consult with customers, and recommend solutions, enhancements, upgrades, and replacements.
Prepare field proposals for retrofits, upgrades, or enhancements and provide technical recommendations to support sales leads.
Manage assigned work for professional and efficient execution, customer satisfaction, and timely communication of problems or changes to management.
Coordinate activities with branch and service managers, project managers, subcontractors, customers, and other trades.
Provide sketches and field-change information for engineering corrections, drawings, and as-built documentation; assist with job layouts and bid proposals.
Communicate with customers upon arrival and before leaving the work site, keep them informed about service and outstanding issues, and meet regularly to understand operating problems.
Promote add-on work and provide recommendations, solutions, and quotes to improve facility efficiency.
Follow Johnson Controls and customer safety standards and provide safety leadership, instruction, and awareness for technicians and subcontractors.
Train customers in control-system operations and provide manuals and documentation as required.
Mentor and support certification of Controls Technicians and Service Technicians on complex building automation systems; coach and train technical staff on non-complex, non-critical equipment.
Compile project and service documentation, including certificates of completion, customer training forms, training certificates, punch lists, and close-out documents.
Conduct self-study and complete company-required certifications to maintain technical proficiency.
Assist in designing and configuring building control systems according to contract documents.
Create flow diagrams, sequences of operations, bills of material, network layouts, and electrical schematics as required.
Assist in developing and testing software programs to operate systems according to project requirements.
Assist in coordinating drawings and equipment schedules for submittals and installation; select, order, and track project materials.
Coordinate factory-mounting processes to meet factory and project schedules.
Assist with loading and commissioning system and network-level controllers and validating complete system functionality.
Troubleshoot system problems with subcontractors and other trades to ensure proper operation.
Assist with site-specific training for building owners and operators and participate in project field-team release meetings.
Perform other assigned duties related to installing, commissioning, and servicing building controls, facilities management systems, and energy management systems.