Controls Service Technician

Johnson Controls • Des Moines, IA

24d • $30 - $41

About The Position

The Controls Service Technician works under minimal supervision to perform preventive maintenance, repairs, installations, commissioning, and general service of building automation and control systems. The role includes detailed troubleshooting and requires strong technical competence, customer service, and on-site customer interaction. The technician advises customers on system improvements and solutions, helps resolve building inefficiencies, and mentors and trains other technicians.

The position also supports project design and delivery, including configuring control systems, assisting with software development and testing, commissioning controllers, validating system functionality, coordinating materials and installation details, and compiling project documentation. The technician maintains technical proficiency through self-study and required certifications, follows company and customer safety standards, and keeps customers and management informed of progress and issues.

Requirements

• Commercial controls troubleshooting experience in the HVAC industry, including buildings, chiller plants, and systems.
• Graduate of a vocational school program, an associate degree in a technical field, or two years of experience servicing electronic and/or mechanical systems.
• Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
• Effective communication skills for representing Johnson Controls at customer sites.
• Ability to explain technical information to technical and non-technical audiences.
• Effective writing skills and understanding of programs and software applications.
• Knowledge of control theory, automatic temperature controls, building automation systems, and other building subsystems.
• Valid driver's license.
• Willingness to learn and take responsibility for system troubleshooting, repair, and aftermarket services as a member of a North America Branch team.

Responsibilities

• Perform preventive maintenance, repairs, installations, commissioning, troubleshooting, and general servicing of building automation, control, facilities management, and energy management systems.
• Diagnose and repair complex control-system malfunctions, including testing and modifying system software.
• Gather site data and consult with customers; recommend retrofits, upgrades, enhancements, replacement, and other solutions, and provide quotes.
• Support sales by providing technical recommendations and promoting additional work.
• Manage assigned work to meet customer satisfaction and professional execution expectations; promptly report problems or changes to management.
• Coordinate activities with branch and service managers, project managers, subcontractors, and other trades.
• Prepare field sketches and discrepancy information for engineering corrections; assist with job layouts and bid proposals.
• Communicate with customers before and after site visits, explain work performed and outstanding issues, and maintain ongoing customer relationships.
• Follow company and customer safety standards and provide safety leadership and instruction to control technicians and subcontractors.
• Train customers in control-system operation and provide manuals and other training documentation.
• Mentor and coach Controls Technicians, Service Technicians, and mechanical technicians, including supporting certification and training on building automation systems.
• Compile service and project documents, including completion certificates, customer training forms, training certificates, punch lists, as-built documents, and close-out documentation.
• Conduct self-study and complete required certifications to maintain technical proficiency.
• Assist in designing and configuring building control systems; create flow diagrams, sequences of operation, bills of material, network layouts, and electrical schematics as required.
• Assist in developing and testing software programs to meet project requirements.
• Coordinate drawings and equipment schedules for submittals and installation; select, order, and track project materials and coordinate factory mounting.
• Assist with loading and commissioning system and network controllers, validating system functionality, and troubleshooting with subcontractors and other trades.
• Provide field-change information for as-built drawings and software, and keep management, contractors, and customers informed of job progress and issues.
• Assist with site-specific training for building owners and operators and participate in project field-team release meetings.
• Perform other assigned duties related to installing, commissioning, and servicing building controls and facilities management systems.

Benefits

• Competitive salary
• Paid vacation, holidays, and sick time; 10 days of vacation in the first year
• Comprehensive benefits package including 401(k), medical, dental, and vision care, available on day one
• Encouraging and collaborative team environment
• Dedication to safety through the Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree