Control Tower Export Specialist

Yusen Logistics•Secaucus, NJ

About The Position

The Control Tower Export Specialist provides operational integration of Hub and Export services for the Americas region. The position serves as a primary liaison among clients, global offices, vendors, and other partners, managing service-contract execution and bookings with allocated ocean and drayage providers. It oversees regulatory compliance for export and import documentation and processes, and maintains data integrity and shipment visibility in accordance with service agreements and company guidelines. The specialist coordinates client and service-partner operations, troubleshoots complex issues across the container lifecycle, and supports origin and destination operations. The role includes vendor coordination and compliance, client and vendor training, account onboarding, gathering EDI milestones, managing bookings and shipping instructions, and supporting customs documentation and clearance. It also supports final-mile processes and works to improve efficiency and reduce client costs. The role is frequently performed in a temperature-controlled office environment, with occasional exposure to dirt, fumes, and odors and seasonal exposure to heat, cold, and humidity, including temperature changes between office and warehouse environments. Work involves frequent sitting and repetitive hand use, as well as some standing and walking each day.

Requirements

Minimum of three years of ocean or freight-forwarder experience.
Basic computer knowledge.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Strong written and verbal communication skills.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions at all levels of the organization, with customers, and with the public.
Ability to perform work involving frequent sitting and repetitive hand use, some standing and walking, and the ability to see written documents and computer screens and adjust focus.

Nice To Haves

Some college education preferred.

Responsibilities

Act as a liaison between the client and service partners, developing problem-solving strategies for complex supply-chain issues with a strong focus on customer service.
Understand the full container lifecycle and help maintain uninterrupted container movement while addressing delays and accessorial charges.
Coordinate day-to-day origin and destination operations and proactively intervene when issues require resolution.
Manage purchase-order and vendor compliance, coordinate vendors, and train vendors and clients.
Onboard new origin and destination accounts according to client business processes and establish standard operating procedures for go-live.
Work with ocean carriers, customs brokers, truckers, and transload facilities to obtain correct EDI milestones and provide visibility into container operations.
Apply knowledge of Verified Gross Mass (VGM), including dunnage, bracing, and container tare weight.
Navigate ocean carrier websites to create bookings and shipping instructions manually when needed.
Serve as the daily client contact for final-mile operations, troubleshoot independently, and make decisions to improve efficiency and reduce costs.
Monitor carrier allocation compliance and notify clients of service-contract, spacing, or scheduling issues that could affect shipment timeliness.
Work with export and customs brokerage teams to resolve customs issues and comply with country-specific import and export regulations.
Compile required shipment documents so customs brokers can facilitate export-goods customs entries in accordance with applicable country guidelines.
Understand import customs and agency holds, examinations, and clearance processes; communicate document or other discrepancies that could delay delivery.
Train clients, vendors, and truckers on Vantage (Griffin) interfaces, including eBooking/eInvoice portals, Griffin Origin, and Vantage Lite for ISF and ASN purposes.
Perform other duties as required.

Benefits

Medical, dental, and vision coverage beginning the first of the month following the start date.
401(k) with company match.
Standard 10 days of paid time off.
Eligibility for a bonus plan.
Flexible Spending Accounts.
Life and Accidental Death & Dismemberment Insurance.
Short- and long-term disability.
Tuition Assistance Program.
Commuter benefits.
Vacation.