Control Tower Export Manager

Yusen Logistics•Jacksonville, FL

2d•$77,920 - $123,807

About The Position

The Control Tower Exports Manager oversees daily Export/Origin operations of the Order Management team within the Supply Chain Solutions Group. The role leads a high-performing team, drives process excellence, and ensures consistent execution of client PO booking activities. The manager oversees export and origin workflows, aligns team capacity with volume, monitors performance and compliance, maintains procedures, and develops team capability. The role also manages client and internal relationships, supports client business reviews and sales engagement, resolves customer issues, and leads onboarding and training for clients, origins, and vendors. Yusen Logistics describes its work as connecting businesses, customers, and communities through supply chain management, freight forwarding, warehousing, and distribution services, with a focus on continuous improvement. The company states that it is committed to a diverse and inclusive workforce and equal employment opportunity.

Requirements

Bachelor’s degree preferred; five or more years of global logistics experience and at least three years of managerial responsibilities, or an equivalent combination of education and experience, is required.
Ability to identify and resolve problems in a timely manner, gather and analyze information skillfully, and develop alternative solutions.
Excellent customer service and communication skills, with the ability to grasp extensive knowledge while dealing with a variety of people.
Ability to manage multifaceted operational demands and use strong organizational logic to stabilize workflows and maximize resource utilization.
Structured, data-driven judgment to navigate fast-moving supply chain exceptions.
Strong critical thinking and root cause analysis skills to make swift, accurate decisions that preserve departmental velocity and uphold client SLAs.
Strong written communication skills to prepare reports, business correspondence, and procedure manuals.

Nice To Haves

Bachelor’s degree.

Responsibilities

Oversee daily export/origin workflow and align team capacity with volume.
Improve process efficiency, workflow management, and milestone governance.
Monitor dashboards and exception reports to ensure compliance.
Establish communication protocols that support client transparency and issue resolution.
Conduct performance reviews and recommend coaching, hiring, and corrective actions.
Maintain standard operating procedures and establish clear team roles and responsibilities.
Identify and implement process improvements to enhance service quality.
Serve as a subject matter expert for systems and processes, and support demonstrations and training.
Lead change management for new software, system enhancements, and SOP updates.
Support sales and client engagement by demonstrating operational expertise.
Promote innovation and openness to new approaches.
Manage relationships with client contacts and internal Business Development and Account Management teams.
Support preparation for client business reviews and account performance discussions.
Resolve customer issues proactively and determine when customer concerns should be escalated to management.
Use performance metrics to identify and mitigate supply chain risks.
Lead onboarding and training for new clients, origins, and vendors.
Build a high-performance culture through continuous training and development.

Benefits

Medical, dental, and vision insurance beginning the first of the month following the start date.
401(k) with company match.
Standard 10 days of PTO.
Eligible for a bonus plan.
Seven paid holidays.
Eligible for overtime pay if applicable.
Flexible Spending Accounts.
Life and Accidental Death & Dismemberment Insurance.
Short- and long-term disability insurance.
Tuition Assistance Program.
Commuter benefits.
Vacation.