Control Tower Export Specialist

Yusen Logistics•Jacksonville, FL

2d•$45,565 - $70,310

About The Position

The Control Tower Export Specialist provides operational integration of Hub and Export services for the Americas region. The role serves as the primary liaison among the client, global offices, vendors, and other partners, managing service-contract execution and bookings with allocated ocean and drayage providers. The specialist oversees regulatory compliance for export and import documentation and processes, and maintains data integrity throughout the shipment journey to provide visibility in accordance with service agreements and company guidelines. The specialist supports container movement across its lifecycle, coordinates origin and destination operations, resolves complex service issues, and helps ensure compliance with carrier allocations, customs regulations, and client processes. The role also supports onboarding and training for clients, vendors, and truckers, and works with ocean carriers, customs brokers, truckers, and transload facilities to maintain accurate shipment milestones and documentation.

Requirements

Minimum of three years of ocean or freight forwarder experience.
Basic computer knowledge.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Strong written and verbal communication skills.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from people at all levels of the organization, customers, and the public.
Frequently sit and perform tasks involving repetitive use of hands; spend some time each day standing and walking; see written documents and computer screens and adjust focus.

Nice To Haves

Some college education preferred.
Ocean or freight forward experience preferred.

Responsibilities

Act as a liaison between the client and service partners, developing solutions to complex problems with a strong focus on customer service.
Oversee the container lifecycle, including movement, delays, and accessorial charges.
Monitor origin and destination operations and intervene proactively when issues require resolution.
Manage PO and vendor compliance, vendor coordination, and vendor/client training.
Onboard origin and destination accounts using client-specific processes and establish standard operating procedures for go-live.
Coordinate with ocean carriers, customs brokers, truckers, and transload facilities to obtain correct EDI milestones and provide shipment visibility.
Apply knowledge of the Verified Gross Mass (VGM) process, including dunnage, bracing, and container tare weight.
Navigate ocean carrier websites to create bookings and shipping instructions manually when needed.
Serve as the daily client contact for final-mile operations, independently troubleshoot issues, and make decisions to improve efficiency and reduce costs.
Monitor carrier allocation compliance and notify clients of service-contract, spacing, or scheduling issues that may affect shipment timeliness.
Work with export and customs brokerage teams to resolve customs issues and comply with country import/export regulations.
Compile documents required for customs brokers to facilitate customs entries for export goods and meet applicable country guidelines.
Identify and communicate import customs or agency holds, exams, clearance processes, and documentation discrepancies that could delay delivery.
Train clients, vendors, and truckers on Vantage (Griffin) interfaces, including eBooking/eInvoice portals, Griffin Origin, and Vantage Lite for ISF and ASN purposes.
Perform other duties as required.