Contracts Administrator

Focus Group•Exeter, CA

27d•Hybrid

About The Position

The Contracts Administrator (also referred to as Contract Processing Agent) works in Focus Group’s Customer Loyalty team, processing contracts and documentation to ensure customer off-boarding is accurate and runs smoothly. The role is based at the company’s Exeter headquarters and is hybrid: four days in the office and one day from home after successful probation. It reports to the Customer Loyalty Team Lead. The salary is £25,000 per year, with an annual performance-based bonus. This is a permanent role at the Associate internal job level.

Requirements

Excellent written and verbal communication skills.
Experience in a fast-paced administrative or processing environment.
Ability to multitask and manage multiple steps of a process simultaneously.
Strong time-management and organisational abilities.
Proven ability to work independently with accuracy and persistence.
Excellent attention to detail and a methodical approach.
Ability to solve problems and suggest improvements.
Competency in Microsoft Office, especially Excel, Outlook, and Word.
Ability to work effectively as part of a busy, collaborative team.

Responsibilities

Process contracts and related documentation as part of the Customer Loyalty team.
Ensure customer off-boarding processes run accurately and smoothly.
Manage multiple administrative tasks and simultaneous steps in processes.
Identify problems and suggest process improvements.
Work independently and collaborate across teams.