Contract Administrator

Hidden Creek•Hilliard, OH

12d•Onsite

About The Position

Hidden Creek is hiring a full-time, onsite Contract Administrator in Hilliard, Ohio. Reporting to the Director of Administration, this role reviews, validates, and manages contracts to ensure they are accurate, complete, and communicated in a timely manner throughout the project lifecycle. The Contract Administrator works closely with Sales, Operations, Design, and Finance to verify contract details and billing schedules and support seamless project handoffs. The position serves as a quality-control and accountability partner for the sales team by identifying errors, improving processes, and maintaining organizational standards. The role combines contract administration, data management, reporting, process improvement, and cross-department coordination. It also provides secondary administrative support for contract questions, billing inquiries, and payment follow-ups. Hidden Creek describes its culture as collaborative, people-first, and focused on mentorship, technology-enabled operations, and employee growth, guided by its values: “Dare to Be Different,” “Driven to Grow,” “Lead with Intent,” and “Make Someone Smile.”

Requirements

At least 5 years of experience in contract administration, construction administration, project coordination, sales support, or a related operational role.
Experience in landscaping, construction, design-build, pool construction, or a related project-based industry.
Experience reviewing contracts, estimates, proposals, or project documentation for accuracy and completeness.
Strong attention to detail and ability to identify discrepancies, errors, and process gaps.
Experience working with multiple software systems and maintaining accurate data records.
Strong understanding of billing schedules, forecasting, reporting, and administrative processes.
Excellent organizational skills and ability to manage multiple priorities and deadlines simultaneously.
Strong verbal and written communication skills.
Proficiency with Microsoft Excel and business management software.
Ability to collaborate effectively with Sales, Operations, Finance, and Leadership teams.
Strong analytical, problem-solving, and accountability mindset.

Nice To Haves

Experience with LMN, Buildertrend, Jobber, or similar CRM/project management platforms.
Experience supporting contract review, project handoffs, and operational forecasting.
Ability to coach team members on process compliance and documentation standards.
Familiarity with job costing, budgeting, and project scheduling concepts.
Associate's or Bachelor's degree in Business Administration, Construction Management, Finance, or a related field.

Responsibilities

Review contracts and estimates for accuracy, completeness, and compliance with company standards.
Validate billing schedules, production details, approvals, and documentation before contracts are issued to clients.
Maintain accurate contract information, billing projections, and forecasting data across LMN, Buildertrend, and Jobber.
Generate reports and monitor data integrity to support operational and financial decision-making.
Coordinate with Sales, Operations, Design, and Finance to support project scheduling, contract handoffs, and issue resolution.
Communicate contract updates and status to key stakeholders.
Act as a secondary point of contact for contract-related administrative questions, billing inquiries, and payment follow-ups, providing customer service.
Identify opportunities to improve workflows, reduce errors, strengthen accountability, and enhance contract administration processes.
Coach and hold others accountable while maintaining positive working relationships.