Continuous Quality Improvement Analyst

Child Care Resource Center • San Bernardino, CA

1d • Hybrid

About The Position

The Continuous Quality Improvement (CQI) Analyst works under the general supervision of the CQI Manager and is assigned a focus area within a division. The Analyst performs program monitoring and data analytics to support compliance and effective service implementation in accordance with CCRC policies and applicable standards and regulations. Focus areas include Early Care and Learning (ECL), including relevant federal, state, and local requirements, or Child Care Financial Assistance (CCFA), including county, state, and agency contracts, policies, funding issues, and regulations.

Working as part of a team and using continuous quality improvement processes and principles, the Analyst supports access, outcomes, and participation across the division. The position travels to CCRC and community locations throughout Los Angeles and San Bernardino Counties to conduct monitoring, review and audit documentation, meet with division management, build collaborative relationships, attend trainings, and facilitate CCRC participation with community organizations. The Analyst serves as a subject matter expert in the assigned area to help ensure program outcomes meet performance standards and comply with applicable policies and regulations.

This is a hybrid, full-time position, typically scheduled Monday through Friday. The role may require early mornings, late evenings, and weekends, and involves approximately 25% travel, with some overnight travel possible. The work environment is a standard office with moderate background noise.

Requirements

• Bachelor’s degree relevant to the position concentration: Early Childhood Education or a related field for ECL; Nutrition, Health Education, or a related field for Nutrition/Health; or Family Studies, Social Work, Child Development, Public Administration, Business Administration, or a related field for CCFA.
• For CCFA, an associate’s degree in a listed relevant field may meet the education requirement when combined with the required additional directly related professional experience.
• Five years of professional experience relevant to the position concentration and supporting successful performance of the essential job functions.
• For ECL-related concentrations, relevant experience may include Early Childhood Education, Head Start, program monitoring, mentoring or coaching, data integration or analysis, adult training, group facilitation, supervision, leadership, or customer service.
• For Nutrition/Health, relevant experience may include CACFP in Early Childhood Education or Head Start, program monitoring or quality assurance, data integration or analysis, adult training, group facilitation, supervision, leadership, coaching, or customer service.
• For CCFA, relevant experience may include work in a public agency, case management, social services, or an early childhood program, as well as program monitoring or quality assurance, data integration or analysis, adult training, group facilitation, supervision, leadership, or customer service.
• For CCFA candidates qualifying through an associate’s degree, at least eight years of directly related professional experience is required.
• Intermediate proficiency with Microsoft Excel, Word, PowerPoint, Outlook, and video-conferencing tools such as Zoom and Microsoft Teams.
• Experience using data software, such as Tableau.
• Ability to travel approximately 25% between locations in Los Angeles and San Bernardino Counties; some overnight travel may be required.
• For business-related driving, maintain current auto insurance and a current California Driver’s License and meet CCRC requirements for approved drivers, including DMV clearance.
• ECL only: Obtain or maintain CPR, First Aid, and, if needed, Hearing and Vision certifications within six months of hire, and a Mandated Child Abuse certificate within 30 days of hire.
• Meet applicable background and health clearance requirements for the program and role, which may include background checks, Live Scan/DOJ fingerprinting, health clearance, MVR/DMV clearance, a Child Development Permit, CPR/Pediatric CPR certification, federal debarment checks, or credit and bankruptcy checks.

Nice To Haves

• Master’s degree relevant to the position concentration.
• Quality Process Analyst Certification (CQPA) from the American Society for Quality or a similar certification.
• For ERSEA/EHS CCP, Program Governance and Family Engagement, or Education and Child Development: current Certified Pre-K CLASS Observer, HOVRS, ECERS, ITERS, FCCERS certificates, and Family Development Credential (FDC).
• For Nutrition: Registered Dietitian credential or Food Handler certification.
• For Health: Playground Safety Inspector Certification.
• Ability to converse, write, and translate in English and Armenian or Spanish.

Responsibilities

• Perform data analytics and continuous quality improvement activities in the assigned area of focus.
• Conduct program monitoring and audits to assess compliance and effective implementation of services.
• Review and audit program documentation.
• Ensure program outcomes meet required performance standards and comply with applicable policies and regulations.
• Travel to CCRC and community locations in Los Angeles and San Bernardino Counties to conduct monitoring, attend meetings, trainings, events, and conferences.
• Meet with division management and foster collaborative business relationships in person.
• Participate in internal and external trainings and facilitate CCRC participation with community organizations.
• Apply CQI processes and principles to support access, outcomes, and participation across the division.

Benefits

• Competitive compensation package.
• Medical, dental, vision, and voluntary life insurance.
• Basic life insurance and long-term disability paid for by CCRC.
• Employer contribution and employer match in the 403(b) retirement savings plan, with 100% vesting.
• Vacation and sick time, holidays, and paid winter break.
• Learning and professional development opportunities, including education reimbursement.
• Employee assistance and wellness programs.
• Eligibility to apply for Public Service Loan Forgiveness through the organization’s 501(c)(3) designation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level