Continuous Quality Improvement Specialist

State of North Carolina•Taylor Building Wake, NC

1d•$57,983 - $101,470•Remote

About The Position

The Adult Services Continuous Quality Improvement Specialist (CQI-S) provides oversight, monitoring, technical assistance, and training to county Departments of Social Services to ensure Adult Services programs are administered in accordance with federal and state laws, North Carolina General Statutes, Social Services Commission rules, and Division of Social Services policy. The position serves counties within a designated region and supports Adult Protective Services (APS), Guardianship, Special Assistance In-Home (SAIH), Adult Placement, and Individual and Family Adjustment Services. The CQI-S evaluates program compliance and performance through data analysis, case reviews, quality assurance activities, and regional support, with primary responsibility for assigned counties. The position facilitates continuous quality improvement, identifies deficiencies, guides counties in developing and implementing corrective strategies, and monitors outcomes using established performance measures. It provides on-site and virtual consultation, coaching, and guidance on statutory and regulatory requirements and policy application across Adult Services program areas. This position is funded in part through federal funds and is eligible for a fully remote work option.

Requirements

Master's degree in a discipline relative to the program from an appropriately accredited institution and four years of related experience; or a bachelor's degree in a discipline relative to the program area from an appropriately accredited institution and six years of related experience; or an equivalent combination of education and experience.

Nice To Haves

Experience supervising staff in Adult Protective Services, Guardianship, and Special Assistance In-Home, including oversight of casework quality, performance coaching, and implementation of corrective strategies that produced measurable compliance increases.
Experience analyzing and improving county DSS Adult Services performance, including APS response timeliness, Guardianship documentation accuracy, SAIH service plan quality, and record review outcomes, and applying CQI principles to achieve measurable improvements across multiple program areas.
Advanced proficiency interpreting county DSS performance data, including dashboards, administrative data, NC OAASIS outputs, and record review findings, to identify trends and systemic gaps and produce actionable reports.
A track record of building solution-focused relationships with county DSS directors, adult services supervisors, legal partners, and regional or state staff that improve program consistency, policy implementation, or regional alignment.

Responsibilities

Monitor county Adult Services programs for compliance with federal and state laws, North Carolina General Statutes, Social Services Commission rules, Division policy, and other governing authorities.
Evaluate program performance and compliance through data analysis, case reviews, quality assurance activities, record reviews, and established performance measures.
Facilitate continuous quality improvement by identifying deficiencies, recommending improvements, and guiding counties in developing and implementing corrective strategies.
Monitor county progress toward corrective action plans and performance goals and assess outcomes to support sustained program improvement.
Provide on-site and virtual technical assistance, consultation, coaching, and guidance to county leadership, supervisors, and staff regarding Adult Services administration and policy application.
Interpret and apply statutory, regulatory, and policy requirements concerning Adult Protective Services, Guardianship, Special Assistance In-Home, Adult Placement, and Individual and Family Adjustment Services.
Coordinate, develop, and deliver training on Adult Services policies, procedures, program requirements, and quality improvement practices to county staff and stakeholders.
Prepare reports, dashboards, performance summaries, and other analytical products to support county decision-making, accountability, and performance monitoring.
Assist counties with business process redesign, operational improvements, and implementation strategies to strengthen service delivery and program effectiveness.
Build and maintain collaborative working relationships with county directors, supervisors, staff, and partners to improve Adult Services outcomes for adults, families, and vulnerable adults.