Continuous Improvement Analyst

Norwegian Cruise Line Holdings Ltd.•Miami, FL

About The Position

The Continuous Improvement Analyst provides analytical and project management support to the Optimization Department of Vessel Operations, which includes Project Management, Business Analytics & Continuous Improvement, Data Science, and Digitalization teams. The role partners with Vessel Operations to support fleet optimization across operational areas, dry-docks, in-service projects, and strategic initiatives. It also provides analytical support to Operations Teams and Newbuild, helping drive fleet optimization KPIs. The analyst examines complex operational and financial data, develops dashboards and automated reporting, evaluates costs and performance, standardizes data and KPIs, and translates stakeholder questions into practical analytical solutions and recommendations. The position may require travel to ships, shipyards, and vendor facilities up to 15%.

Requirements

Bachelor's degree.
At least 2 years of experience working in business process roles.
Excellent written and verbal communication skills, with the ability to communicate clearly at all organizational levels.
Strong interpersonal skills and the ability to work effectively with management, internal teams, and external customers.
Ability to build and maintain relationships with company teams and external stakeholders.
Strong planning, prioritization, and organizational skills, including the ability to meet deadlines.
Excellent presentation skills and a strong customer-service orientation.
Strong decision-making skills and the ability to evaluate costs and benefits of potential actions.
Creative thinking and a strategic mindset for developing innovative solutions.
Detail-oriented, with strong analytical, financial, and spreadsheet modeling skills.
Ability to read, analyze, and interpret scientific, engineering, and technical journals; financial reports; legal documents; and government regulations.
Proficiency in MS Word, Excel, PowerPoint, Tableau, Visio, data-science developments, and Project.
Ability to travel to and from ships, shipyards, and vendor facilities up to 15%.

Nice To Haves

Knowledge of the hospitality industry, current market trends, and economic factors, preferably in an international organization.
Familiarity with capital planning, budget approval, reconciliation, and reporting.
Understanding of engineering concepts, design theories, and technical drawings to support special projects and dry-dock planning.
Understanding of accounting rules for expense and capital activities.
PMP certification preferred.
Six Sigma certification.

Responsibilities

Assist with executing the Vessel Operations strategy and developing the annual strategy.
Create and lead continuous improvement initiatives.
Analyze complex operational and financial datasets to identify trends, anomalies, performance gaps, and improvement opportunities.
Transform data from multiple business systems into structured insights for operational teams and senior leadership.
Design, develop, and maintain interactive dashboards and reporting solutions using Tableau, Power BI, Excel, or similar business intelligence tools.
Build automated analytical reporting processes that reduce manual preparation and improve report accuracy and consistency.
Use data from sources such as Snowflake, SQL databases, Excel files, and operational systems to create scalable reporting solutions.
Use AI tools responsibly to support data cleaning, interpretation, formula development, query support, research, and summarization, while validating outputs.
Develop financial and operational analyses of costs, utilization, efficiency, performance, and potential savings.
Quantify business impact and translate analytical findings into clear recommendations.
Integrate and standardize data across departments and systems by identifying inconsistencies, establishing common definitions, and creating repeatable analytical structures.
Support standardized KPIs and reporting methodologies that provide leadership with a consistent view of business performance.
Partner with stakeholders to turn operational questions into dashboards, data models, recurring reports, and ad hoc analyses.