Continuous Improvement Analyst

Norwegian Cruise Line•Miami, FL

23h

About The Position

The Continuous Improvement Analyst provides analytical and project management support to Norwegian Cruise Line Holdings’ Vessel Operations Optimization Department, which includes Project Management, Business Analytics & Continuous Improvement, Data Science, and Digitalization teams. The role partners with Vessel Operations and supports fleet optimization across operational areas, dry-docks, in-service projects, and strategic initiatives. It also provides analytical support to Operations Teams and Newbuild, with a focus on driving fleet optimization KPIs. The analyst evaluates complex operational and financial data, develops dashboards and reporting solutions, automates recurring analysis, and turns findings into recommendations for operational teams and senior leadership. The position works with stakeholders to standardize data, KPIs, and reporting, and uses AI-assisted tools responsibly to improve analytical productivity while validating results. The role requires a bachelor’s degree and at least two years of experience working in business process roles. Travel to and from ships, shipyards, and vendor facilities may be required up to 15%.

Requirements

Bachelor’s degree.
At least 2 years of experience working in business process roles.
Excellent written and verbal communication skills, including the ability to communicate clearly and precisely at all organizational levels.
Strong interpersonal skills and ability to build and maintain effective relationships with management, internal teams, external customers, and other stakeholders.
Strong planning capabilities to identify and prioritize strategies and activities and meet deadlines.
Excellent organizational and presentation skills.
Strong customer-service orientation.
Strong decision-making skills and ability to evaluate the relative costs and benefits of potential actions.
Creative thinking and a strategic mindset for developing innovative solutions.
Detail-oriented, with excellent analytical, financial, and spreadsheet modeling skills.
Ability to read, analyze, and interpret scientific, engineering, and technical journals; financial reports; legal documents; and government regulations.
Knowledge of the hospitality industry, current market trends, and economic factors, preferably within an international organization.
Familiarity with capital planning, budget approval, reconciliation, and reporting.
Understanding of accounting rules for expense and capital activities.
Proficiency in MS Word, Excel, PowerPoint, Tableau, Visio, data-science developments, and Project.
Ability to travel to and from ships, shipyards, and vendor facilities up to 15%.

Nice To Haves

Understanding of engineering concepts, design theories, and technical drawings to assist with special projects and dry-dock planning.
PMP certification preferred.
Six Sigma certification or knowledge.

Responsibilities

Assist with executing the Vessel Operations strategy and developing the annual strategy; create and lead continuous improvement initiatives.
Analyze large and complex operational and financial datasets to identify trends, anomalies, performance gaps, and improvement opportunities.
Transform raw data from multiple business systems into structured insights for operational teams and senior leadership.
Design, develop, and maintain interactive dashboards and reporting solutions using Tableau, Power BI, Excel, or similar business intelligence tools.
Create visualizations that help stakeholders monitor KPIs, compare performance across business units, and identify areas requiring attention.
Build automated analytical reporting processes to reduce manual data preparation and improve the accuracy and consistency of recurring reports.
Develop scalable reporting solutions using datasets from Snowflake, SQL databases, Excel files, and operational systems.
Use AI tools to support data cleaning, interpretation, formula development, query support, research, and summarization, while validating outputs for accuracy and business relevance.
Develop financial and operational analyses to evaluate costs, utilization, efficiency, performance, and potential savings opportunities.
Apply financial and data analytics techniques to quantify business impact and communicate recommendations.
Integrate and standardize data across departments and systems by identifying inconsistencies, establishing common definitions, and developing repeatable analytical structures.
Support standardized KPIs and reporting methodologies that provide leadership with a consistent view of business performance.
Partner with business stakeholders to translate operational questions into measurable analytical solutions, including dashboards, data models, recurring reports, and ad hoc analyses.