Content Manager

SERVPRO Team Friermuth • Puyallup, WA

4d

About The Position

The Contents Manager leads the contents division and ensures contents projects are scoped, documented, processed, stored, and completed safely, efficiently, and profitably. The position leads Contents Supervisors and is accountable for team capacity, productivity, inventory control, clean-room performance, storage management, project execution, and customer experience.

The role is with SERVPRO® Team Friermuth, whose stated mission is to restore lives and property with urgency, care, and excellence. The franchise offers a competitive pay rate and opportunities to learn and grow.

Requirements

• Effective written and oral communication.
• High school diploma or GED.
• Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.
• Ability to walk and stand for long periods, sit, climb, and repeatedly push, pull, lift, and carry objects.
• Ability to work with exposure to chemicals.

Nice To Haves

• Experience in cleaning or restoration.

Responsibilities

• Lead, train, develop, and hold Contents Supervisors and contents production staff accountable.
• Manage contents staffing, scheduling, workload, and production capacity to meet current and anticipated project demand.
• Oversee contents scoping and establish appropriate labor, equipment, cleaning, packing, moving, and storage requirements.
• Ensure accurate inventory and documentation of customer contents using iCat and established company procedures.
• Oversee pack-outs, transportation, cleaning, deodorization, storage, and pack-backs to ensure efficient and professional execution.
• Manage clean-room workflow and productivity to maximize throughput, labor efficiency, and quality.
• Maintain organized, secure, and properly documented contents storage and inventory locations.
• Monitor labor, materials, equipment, storage, and other job costs to achieve established contents gross-profit expectations.
• Ensure proper handling, packing, protection, movement, and transportation of customer property to minimize damage or loss.
• Maintain strong communication with customers and internal operations teams throughout the contents process.
• Ensure contents operations comply with company safety, documentation, quality, and customer-service standards.

Benefits

• Competitive pay rate.
• Opportunity to learn and grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED