Content Manager

SERVPRO Team Friermuth • Puyallup, WA

4d

About The Position

The Contents Manager leads the contents division and ensures contents projects are scoped, documented, processed, stored, and completed safely, efficiently, and profitably. The role leads Contents Supervisors and is accountable for team capacity, productivity, inventory control, clean-room performance, storage management, project execution, and customer experience.

As a SERVPRO® Team Friermuth franchise employee, the Content Manager receives a competitive pay rate and opportunities to learn and grow. Franchise employees are hired, employed, and supervised solely by the independently owned and operated SERVPRO® Franchise, not by Servpro Industries, Inc.

Requirements

• Effective written and oral communication skills.
• High school diploma or GED.
• Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.
• Ability to work around chemicals and perform prolonged walking and standing, sitting, climbing, and repetitive pushing, pulling, lifting, and carrying.

Nice To Haves

• Experience in cleaning or restoration is preferred.

Responsibilities

• Lead, train, develop, and hold Contents Supervisors and contents production staff accountable.
• Manage contents staffing, scheduling, workload, and production capacity to meet current and anticipated project demand.
• Oversee contents scoping and establish appropriate labor, equipment, cleaning, packing, moving, and storage requirements.
• Ensure accurate inventory and documentation of customer contents using iCat and established company procedures.
• Oversee pack-outs, transportation, cleaning, deodorization, storage, and pack-backs to ensure efficient and professional execution.
• Manage clean-room workflow and productivity to maximize throughput, labor efficiency, and quality.
• Maintain organized, secure, and properly documented contents storage and inventory locations.
• Monitor labor, materials, equipment, storage, and other job costs to achieve established contents gross-profit expectations.
• Ensure proper handling, packing, protection, movement, and transportation of customer property to minimize damage or loss.
• Maintain strong communication with customers and internal operations teams throughout the contents process.
• Ensure contents operations comply with company safety, documentation, quality, and customer-service standards.

Benefits

• Paid time off
• Parental leave
• 401(k) matching
• Competitive pay rate
• Opportunity to learn and grow

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED