Content Strategist

NetDocuments • Lehi, UT

10d

About The Position

NetDocuments is seeking an AI Training Content Strategist to create and deliver engaging learning experiences for global partners and customers. The role combines training, UX content, instructional design, content strategy, and live facilitation, with a focus on translating complex technical topics—especially AI-powered solutions—into clear, actionable learning experiences. The strategist will work with product designers, partner enablement teams, and engineers to develop scalable training and content that supports product adoption, certification, and understanding of the NetDocuments platform.

The role delivers virtual and onsite training, develops technical enablement content across the partner and customer journey, and improves the learning experience through instructional methods, storytelling, and visual communication. Content may include curriculum, microlearning, in-app copy, documentation, and certification exams. The position also advocates for effective content and keeps training approaches current with developments in UX writing, content design, legal technology, and AI learning.

Requirements

• At least 3 years of experience in content strategy, technical training, or instructional design; SaaS or enterprise software experience is preferred.
• Proven success delivering training in live and asynchronous formats.
• Strong understanding of adult learning principles and content design best practices.
• Experience with enterprise cloud platforms, preferably in regulated or professional industries such as legal, financial, corporate, or government.
• Understanding of AI and its practical applications, and willingness to learn and communicate technical concepts clearly.
• Familiarity with UX writing, microcopy, and accessibility standards.
• Portfolio or examples of training or content work demonstrating clarity, strategy, and user impact.
• Strong relationship-building and cross-functional collaboration skills.
• Strong facilitation and public speaking skills.
• Excellent writing, editing, and storytelling ability.
• Organizational agility and a learner-first mindset.
• Business awareness, especially within legal or professional services industries.
• Curiosity and adaptability in a fast-evolving technology environment.

Nice To Haves

• Legal industry experience or working knowledge of legal operations.
• Experience building or contributing to design systems or training libraries.
• Proficiency with tools such as Articulate, Camtasia, Figma, Confluence, or LMS platforms.

Responsibilities

• Deliver engaging, multi-day virtual and onsite training sessions for global channel partners across time zones.
• Lead product trainings, particularly on AI functionality, to prepare partners and customers for certification and implementation.
• Identify partner and customer knowledge gaps and develop training plans to address them.
• Support recertification and ongoing enablement with bite-sized content, refreshers, and one-to-one follow-up when needed.
• Own the strategy and execution of technical enablement content across the partner and customer journey, including curriculum, microlearning, in-app copy, documentation, and certification exams.
• Create clear, concise, user-friendly content that improves the product experience and supports AI adoption.
• Collaborate with designers, engineers, and product managers to align content with UX and product intent.
• Apply a learner-focused approach that promotes accessibility, clarity, and empathy.
• Use modern instructional techniques, storytelling, and visual communication to improve enablement experiences.
• Advocate internally and externally for the role of high-quality content in product success.
• Stay current on best practices in UX writing, content design, legal technology, and AI learning.

Benefits

• Company covers 90% of healthcare premiums.
• Company HSA contribution.
• 401(k) match at 4% with immediate vesting.
• Flexible PTO, typically 3 to 4 weeks per year.
• 10 paid holidays.
• Monthly wellness contributions.
• Access to LinkedIn Learning with dedicated monthly time to explore.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed