Content Manager (Digital Signage)

Creative Realities, Inc. • Louisville, KY

1h

About The Position

The Content Manager leads day-to-day content operations for Food & Beverage clients across QSR, IPTV, and C-Store, from new-client conversions through ongoing menu and venue updates. The role manages a team of Content Ops Specialists, owns intake before any build starts, and ensures accurate, on-time deployments within SLA across enterprise networks.

Reporting to the Sr. Manager, F&B, Content Ops, the Content Manager is the team's day-to-day escalation point and a working lead on the largest client programs. The role partners with Sales, PMO, Product, Creative, and Support.

Requirements

• At least 5 years of experience in content operations, digital signage, or marketing operations, including at least 2 years managing people.
• Experience running multi-site rollouts or enterprise content programs; QSR menu boards or venue content experience is ideal.
• Strong project management skills, including scoping, scheduling, risk tracking, and stakeholder communication.
• Working knowledge of menu content, including pricing, price zones, dayparts, limited-time offers, and calorie requirements.
• Hands-on experience with ticketing and work-management tools such as HappyFox, Jira, Trello, and Smartsheet.
• Clear, direct written and verbal communication with clients and internal teams.
• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience.

Nice To Haves

• PMP, CAPM, or Agile certification; Content Ops uses Agile in Trello and Jira.
• Experience with POS integrations or menu data feeds.
• Familiarity with HTML and CSS templates.
• Experience in a franchise environment.
• Prior experience with Clarity or ReflectView is not expected; platform skills are trained on the job.

Responsibilities

• Lead and develop a team of Content Ops Specialists by assigning work, setting priorities, coaching, and conducting performance check-ins.
• Balance team workload using the resource plan and flag capacity risks early.
• Own quality control for every deliverable before it ships.
• Own content delivery for assigned Food & Beverage clients, including menu releases, limited-time offers, price changes, daypart updates, and venue content.
• Plan and run client conversions to Clarity, covering enterprise structure, site groups, user roles, and content builds in coordination with Sales, PMO, Product, and Support.
• Size incoming work with the LOE Tool and keep each client's release calendar current.
• Gate intake so builds do not start without requirements, a signed project, and source data.
• Manage the content ticket queue against SLA targets, maintaining clear status and handoffs.
• Coordinate POS integration testing with Product and manage hand-keyed pricing until integrations are live.
• Keep SOPs, runbooks, and client documentation current as platforms and client programs change.

Benefits

• Company-paid individual portion of medical, dental, life, and long- and short-term disability insurance.
• Access to participate in company vision insurance and other voluntary benefit programs.
• Eligibility for a high-deductible health plan with an HSA option, including a company HSA contribution.
• Flexible spending account (FSA) and dependent care flexible spending account (DCFSA).
• 401(k) program with a company-paid match of up to 3% of annual salary.
• Paid time off and holiday pay. Benefits may be subject to change based on open enrollment periods or at the Company's discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager