Content Design Senior Associate

JPMorgan Chase & Co. • New York, NY

4d • $114,000 - $150,000

About The Position

As a Content Design Senior Associate in Branded Card, you will shape customer experiences through content and build customer confidence across products and services. You will use content design principles to plan, create, and structure product content within a user experience design framework. In collaboration with cross-functional teams, you will help maintain narrative consistency and influence product design, architecture, and functionality.

Requirements

• At least 3 years of experience in content design, or equivalent expertise in editing and writing focused on digital products and platforms.
• Experience creating content architectures and storytelling, with clear and concise writing skills.
• Demonstrated experience applying accessibility guidelines and inclusive design to create user-friendly content.
• Experience with iterative design techniques and incorporating user feedback and insights for continuous improvement.
• Technical literacy in content platforms and an understanding of their impact on user experience.
• Ability to learn new financial services products and offerings.
• Ability to champion inclusive, accessible language for a diverse audience.
• Background in content operations and familiarity with design systems or component libraries.
• Ability to translate partner agreements and regulatory requirements into actionable content standards and partner-specific solutions.
• Ability to conduct detailed communications audits and deliver high volumes of work.

Nice To Haves

• Experience in financial services or marketing communications.
• Proficiency in Figma and UX/UI design.

Responsibilities

• Develop and implement content strategies for products and features, aligning them with user experience principles and business objectives.
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for diverse audiences.
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement.
• Apply the brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences.
• Analyze content performance metrics and make data-driven recommendations to optimize and enhance user experiences.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed