Senior Associate, Content Strategist

JPMorganChase•Chicago, IL

About The Position

As a Senior Associate, Content Strategist on J.P. Morgan Payments' marketing team within the Commercial & Investment Bank, you will lead the development and execution of thought leadership and editorial content that strengthens brand credibility and supports business priorities. You will translate complex payments and financial topics into clear, compelling narratives across channels and formats, connecting strategy, audience, and measurement to drive impact. Working with product, sales, regional, and marketing channel teams, you will help ensure content earns attention in a competitive market and scales across a large global organization. The role is suited to an editorial-minded self-starter with strong executive presence who is energized by building programs, shaping narratives, and improving how content is produced and optimized.

Requirements

Formal training or certification in content strategy concepts and at least 5 years of applied experience.
Demonstrated strength in narrative development and editorial judgment, including shaping points of view, refining structure, and improving work beyond copyediting.
Proven experience in editorial or newsroom environments, including managing or contributing to a brand publication, in-house content hub, or equivalent.
Systems-thinking ability to design content approaches that connect strategy, audience, channels, and measurement.
Hands-on experience with a CMS, including publishing workflows, tagging, metadata, quality assurance, and basic troubleshooting.
Strong stakeholder management and communication skills, including experience partnering with senior and executive-level stakeholders.
Demonstrated project management ability; organized, deadline-driven, and capable of managing multiple workstreams with speed and precision.
Experience launching or scaling new programs or initiatives within a large or complex organization.

Nice To Haves

Background in financial services, payments, or fintech content, with the ability to translate technical subject matter for business audiences.
Experience developing multi-channel campaigns and integrated content programs across digital, social, and owned platforms.
Familiarity with SEO principles and performance analytics tools used to inform content strategy.
Practical experience applying AI tools to accelerate content production and personalization without compromising brand voice or quality.
A diverse portfolio demonstrating brand- and audience-led editorial work across formats and channels.

Responsibilities

Develop and operationalize a thought leadership and editorial strategy for J.P. Morgan Payments, aligned with business priorities and audience needs across global markets.
Identify compelling story angles, develop points of view, sharpen narratives, and elevate drafts through editorial judgment.
Lead narrative editing across articles, executive perspectives, data-led storytelling, scripts, and long-form content, ensuring clarity, credibility, and consistent brand voice.
Own end-to-end execution of key content programs, including ideation, pitching, briefing, stakeholder alignment, production coordination, and delivery.
Publish and maintain content across digital platforms using a content management system (CMS), including posting, quality assurance, tagging, metadata, and updates.
Manage editorial planning, calendars, and workflows to support prioritization, on-time delivery, and effective handoffs across writers, designers, and channel owners.
Partner with product, sales, regional, and marketing channel teams to align content with go-to-market motions and integrated campaigns.
Develop repeatable templates, playbooks, governance frameworks, and lightweight processes that scale content output without sacrificing quality.
Use engagement data, conversion signals, and search optimization learnings to optimize topics, formats, and channel plans.
Support the launch and scaling of new content programs, franchises, or initiatives within a large, complex organization.