Senior Associate, Content Strategist

JPMorgan Chase & Co.•Chicago, IL

4d•$90,250 - $145,000

About The Position

As a Senior Associate, Content Strategist on J.P. Morgan Payments’ marketing team within the Commercial & Investment Bank, you will lead the development and execution of thought leadership and editorial content that strengthens brand credibility and supports business priorities. You will translate complex payments and financial topics into compelling narratives across channels and formats, connecting strategy, audience, and measurement to drive impact. Working with product, sales, regional, and marketing channel teams, you will help content earn attention and scale across a large global organization. The role focuses on developing editorial programs, shaping narratives, coordinating end-to-end content production, and improving content processes and performance. It suits an editorial-minded self-starter with strong executive presence who is energized by building programs and continually improving how content is produced and optimized. Writing samples will be required if selected for an interview.

Requirements

Formal training or certification in Content Strategy concepts and at least 5 years of applied experience.
Demonstrated strength in narrative development and editorial judgment, including shaping points of view, refining structure, and improving quality beyond copyediting.
Proven experience in editorial or newsroom environments, including managing or contributing to a brand publication, in-house content hub, or equivalent.
Systems-thinking mindset and ability to design content approaches connecting strategy, audience, channels, and measurement.
Hands-on CMS experience, including publishing workflows, tagging, metadata, quality assurance, and basic troubleshooting.
Strong stakeholder management and communication skills, including experience partnering with senior and executive-level stakeholders.
Project management ability, with organization, deadline focus, and capacity to manage multiple workstreams with speed and precision.
Experience launching or scaling programs or initiatives within a large or complex organization.

Nice To Haves

Background in financial services, payments, or fintech content, with the ability to translate technical subject matter for business audiences.
Experience developing multichannel campaigns and integrated content programs across digital, social, and owned platforms.
Familiarity with SEO principles and performance analytics tools used to inform content strategy.
Practical experience applying AI tools to accelerate content production and personalization without compromising brand voice or quality.
A diverse portfolio demonstrating brand- and audience-led editorial work across formats and channels.

Responsibilities

Develop and operationalize a thought leadership and editorial strategy for J.P. Morgan Payments, aligned with business priorities and audience needs across global markets.
Drive point-of-view development by identifying story angles, sharpening narratives, and improving drafts through editorial judgment.
Lead narrative editing across articles, executive perspectives, data-led storytelling, scripts, and long-form content, ensuring clarity, credibility, and a consistent brand voice.
Own end-to-end execution of key content programs, including ideation, pitching, briefing, stakeholder alignment, production coordination, and delivery.
Publish and maintain content across digital platforms using a content management system (CMS), including posting, quality assurance, tagging, metadata, and updates.
Manage editorial planning, calendars, and workflows to support prioritization, on-time delivery, and handoffs across writers, designers, and channel owners.
Partner with product, sales, regional, and marketing channel teams to align content with go-to-market motions and integrated campaigns.
Develop repeatable templates, playbooks, governance frameworks, and lightweight processes to scale content output without sacrificing quality.
Use engagement data, conversion signals, and search optimization learnings to optimize topics, formats, and channel plans.
Support the launch and scaling of content programs, franchises, or initiatives within a large, complex organization.

Benefits

Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
Comprehensive health care coverage.
On-site health and wellness centers.
Retirement savings plan.
Backup childcare.
Tuition reimbursement.
Mental health support.
Financial coaching.
Reasonable accommodations for religious practices and beliefs, and mental health or physical disability needs.