IRC Contact Systems Coordinator - Perdoceo Education Corporation (Remote)

Perdoceo Education Corporation•Remote,

20d•Remote

About The Position

The Contact Systems Coordinator is the first point of contact for prospective students at Perdoceo Education Corporation’s online and ground campuses. Coordinators handle either inbound or outbound calls. Outbound coordinators use multiple scripts to support calling campaigns, while inbound coordinators work in one of three groups: dedicated online-school groups that receive calls from prospective students requesting information or returning missed calls, or a group receiving calls generated by advertising campaigns for both online and ground campuses. The role is accountable to platform-specific metrics, including quality assurance scores on recorded calls, Connect to Transfer, Transfer to Appointment, schedule adherence, behavioral-based metrics, and PEC standards. Coordinators use multiple systems to handle inquiries, screen prospective students, connect qualified prospects with admissions advisors, and maintain accurate student records. The position requires schedule flexibility, including evenings and weekends. Additional hours may be offered to meet business needs.

Requirements

High school diploma or GED.
Computer skills, including Office Suite, and ability to navigate various computer programs.
Decisive decision-making ability when assessing prospective students’ interest.
Excellent verbal communication skills.
Positive attitude and team-player mentality.
Ability to quickly put coaching into practice.
Ability to adapt to new processes, including technology-related processes.
Schedule flexibility, including ability to work evenings and weekends.

Nice To Haves

Call center experience.
Customer service experience.

Responsibilities

Handle inbound or outbound calls from prospective students for online and ground campuses.
Use multiple scripts to support calling campaigns, where assigned to outbound calling.
Speak with prospective students who have requested information about the schools.
Use the interactive scripting tool to screen inquiries and determine whether a student meets minimum qualifications to speak with an admissions advisor.
Warm-transfer prospective students to a live admissions advisor suited to their interests and background.
Disposition inquiries correctly to maintain accurate student records.
Make a dynamic impression, spark interest, and demonstrate the value of speaking with the admissions department.
Use offline reference materials, including posted reminders for special projects or processes.
Meet platform-specific expectations for recorded-call quality assurance, Connect to Transfer, Transfer to Appointment, schedule adherence, behavioral-based metrics, and PEC standards.
Track call scenarios for marketing purposes when asked.
Participate in trials of new scripts or processes when asked.