Contact Lens Technician (Bilingual Spanish Speaking) - Woodburn, OR

EyeHealth Northwest•Woodburn, OR

2d•Onsite

About The Position

The Contact Lens Technician acts as the first point of contact for patients in the Optical Department. The technician greets and assists patients, responds to general optical inquiries, and coordinates patient flow to provide World Class customer service. The role represents EHN in a professional and friendly manner. It has no supervisory responsibility, though the technician may assist with orienting and training new employees in the work group. The technician assists patients with questions about contact lens services, products, and fees; verifies referrals and insurance benefits; coordinates patient flow; handles calls and order notifications; performs clerical and cashier duties; maintains supplies and the reception area; and protects confidential patient information. The position also provides patients with contact lens insertion and removal instructions and performs other duties needed to support patient care and the department. Most work is performed in a general office environment with moderate noise, good lighting and ventilation, and a moderately paced atmosphere. The role requires manual and finger dexterity, extended periods of sitting, frequent or continuous talking, and occasional reaching, lifting, pushing, pulling, or carrying objects up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Computer literacy and basic math skills.
Knowledge and understanding of optical terminology.
Strong interpersonal skills and a genuine desire to help people.
Ability to interact and work cooperatively and professionally with physicians, staff, vendors, and patients.
Ability to address patient complaints and resolve problems; define problems, collect data, establish facts, and draw valid conclusions.
Ability to handle difficult patients successfully and respectfully.
Ability to communicate clearly and concisely, orally and in writing.
Ability to work a flexible schedule, including evenings and weekends, and willingness to rotate to various worksites as needed.
Perform yearly contact lens fitting exam.
Maintain ABO/NCLE Certification.

Nice To Haves

One year of reception experience, or an equivalent combination of education, experience, and training that provides the knowledge, skills, and abilities needed to perform the essential duties.

Responsibilities

Greet patients and provide welcoming, attentive, responsive, professional, and respectful customer service.
Assist patients and answer questions about contact lens services, products, and fees; verify referrals and insurance benefits; and escalate questions as appropriate.
Coordinate patient flow through the contact lens department, working with the Contact Lens Patient Coordinator to minimize wait times and support customer service.
Answer and direct incoming calls in a timely and efficient manner.
Notify patients by phone, mail, or email when orders are ready.
Maintain departmental office supplies and collect and process payments for miscellaneous contact lens supplies.
Perform clerical tasks, including compiling and organizing completed orders, printing fee slips, and filing fee slips.
Keep the reception area neat, clean, and orderly.
Coordinate work with coworkers to ensure it is efficient, timely, and accurate.
Perform cashier duties, including totaling charges, checking charge slips, taking payments, balancing and verifying daily batches, and following EHN cash-handling protocol.
Protect confidential patient information and share it appropriately in accordance with patient-care needs and applicable laws and regulations, including HIPAA.
Follow company safety standards, OSHA requirements, company policies, department procedures, and applicable state and federal laws and regulations.
Provide patients with instructions on contact lens insertion, removal, and care.
Perform a yearly contact lens fitting exam and maintain ABO/NCLE Certification.
Perform other duties that support patients, the department, or the company.